The Impact of Social Media Marketing towards the Purchase Intention among Generation Y and Z with Reference to Franchise Fast Food Industry in Colombo District
Abstract:Out of the source characteristics, the study discovers the impact of social media marketing towards purchase intention among generation Y and Z referring to fast food franchises in the Colombo district. Although there were many studies conducted in other countries on the impact of social media marketing towards purchase intention, there is a deficiency of literature in the Sri Lankan context regarding the same area. Furthermore, this study explores how the purchase in… Show more
“…In accordance with previously published results, the current study also reports that, "friends' likes" had the third most influential factor on generation Z consumers' fast food purchase intention. Samarasinghe (2021) reported that the social media factor "comments" had a positive impact on customers' purchase intention (t=3.483, p<0.05). Furthermore, Appel et al (2020) concluded that "comments" had a positive impact on customers' purchase intention, and the current study emphasizes the least impact of "comments" on generation Z consumers in fast food purchase intention compared to other variables in this study.…”
Introduction: Due to the rising appeal of social media platforms
among young individuals, fast-food advertisers see them as an efficient
channel to promote businesses among youth. The fast-food industry
has experienced a surge in popularity in Sri Lanka, particularly among
the youth and individuals with hectic schedules. In comparison to
other sectors, the franchise fast food industry in Sri Lanka extensively
utilizes social media marketing for its promotional efforts.
Objectives: To evaluate the impact of Facebook on generation Z
consumers’ fast food purchase intention.
Methodology: A descriptive cross-sectional study was conducted
among 242 generation Z consumers (people born between 1996 and
2010). Online questionnaire was used to gather details regarding
consumers' preference for fast food purchases following advertisements
on Facebook. Correlation and multiple linear regression analysis were
employed to analyze the data using SPSS version 25.
Results: Most of the participants were males (62.5%, n=125), who
belonged to the age category of 18-25 years. Findings revealed that
activities such as Likes (p<0.05), Friend's Likes (p<0.05), Comment
posting (p<0.05), and Sharing (p<0.05) on Facebook had a significant
impact on the intention to purchase fast food. Additionally, the
study indicated generation Z consumers are receptive to fast-food
advertising on Facebook.
Conclusion: Generation Z consumers are receptive to fast food
advertising on Facebook. Therefore, Facebook will be an effective
method to promote fast food among generation Z consumers. Further,
advertisements on Facebook would enhance the promotion of fastfood vendors.
“…In accordance with previously published results, the current study also reports that, "friends' likes" had the third most influential factor on generation Z consumers' fast food purchase intention. Samarasinghe (2021) reported that the social media factor "comments" had a positive impact on customers' purchase intention (t=3.483, p<0.05). Furthermore, Appel et al (2020) concluded that "comments" had a positive impact on customers' purchase intention, and the current study emphasizes the least impact of "comments" on generation Z consumers in fast food purchase intention compared to other variables in this study.…”
Introduction: Due to the rising appeal of social media platforms
among young individuals, fast-food advertisers see them as an efficient
channel to promote businesses among youth. The fast-food industry
has experienced a surge in popularity in Sri Lanka, particularly among
the youth and individuals with hectic schedules. In comparison to
other sectors, the franchise fast food industry in Sri Lanka extensively
utilizes social media marketing for its promotional efforts.
Objectives: To evaluate the impact of Facebook on generation Z
consumers’ fast food purchase intention.
Methodology: A descriptive cross-sectional study was conducted
among 242 generation Z consumers (people born between 1996 and
2010). Online questionnaire was used to gather details regarding
consumers' preference for fast food purchases following advertisements
on Facebook. Correlation and multiple linear regression analysis were
employed to analyze the data using SPSS version 25.
Results: Most of the participants were males (62.5%, n=125), who
belonged to the age category of 18-25 years. Findings revealed that
activities such as Likes (p<0.05), Friend's Likes (p<0.05), Comment
posting (p<0.05), and Sharing (p<0.05) on Facebook had a significant
impact on the intention to purchase fast food. Additionally, the
study indicated generation Z consumers are receptive to fast-food
advertising on Facebook.
Conclusion: Generation Z consumers are receptive to fast food
advertising on Facebook. Therefore, Facebook will be an effective
method to promote fast food among generation Z consumers. Further,
advertisements on Facebook would enhance the promotion of fastfood vendors.
“…In accordance with previously published results, the current study also reports that, "friends' likes" had the third most influential factor on generation Z consumers' fast food purchase intention. Samarasinghe (2021) reported that the social media factor "comments" had a positive impact on customers' purchase intention (t=3.483, p<0.05). Furthermore, Appel et al (2020) concluded that "comments" had a positive impact on customers' purchase intention, and the current study emphasizes the least impact of "comments" on generation Z consumers in fast food purchase intention compared to other variables in this study.…”
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