The Impact of Service Excellence on Customer Satisfaction in Tax Service Offices: A Systematic Literature Review
Resti Hardini,
Kumba Digdowiseiso
Abstract:The principle of customer satisfaction becomes very relevant in tax agencies, where good service can create a positive experience for taxpayers. This research aims to determine how the implementation of Service Excellence at the Tax Service Office influences customer perception and satisfaction and to choose the positive impact of Service Excellence on interactions between tax officers and taxpayers on the level of customer satisfaction at the Tax Service Office. The structure of this research literature revie… Show more
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