The impact of service excellence and service innovation on organisational reputation: quantitative evidence from Jordanian public sector

Aladwan, Shaker A.; Alshami, Sajeda I.

doi:10.1108/tqm-05-2020-0117

Cited by 18 publications

(15 citation statements)

References 49 publications

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“…Adhocracy culture is viewed as a culture that fosters innovation (Hamzah et al, 2022). Moreover, Aladwan and Alshami (2021) found that invention significantly impacts a company's reputation. Hence the following hypothesis is proposed: H5: Clan culture has a positive effect on a firm reputation.…”

Section: Organizational Culture On Firm Reputationmentioning

confidence: 99%

The impact of corporate social responsibility on firm reputation and organizational citizenship behavior: The mediation of organic organizational cultures

et al. 2023

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This study investigates the impact of corporate social responsibility (CSR) on firm reputation and organizational citizenship behavior, along with the mediating inclusion of organic organizational cultures (Clan and Adhocracy) in the medium and large enterprises of Pakistan. To do the path analysis and to investigate the mediating role of organic organization culture, Smart PLS was used. For data collection, the convenience sampling technique was used and responses from 360 questionnaires were the main data source. The results displayed that CSR has a significant and optimistic effect on a firm reputation and employees’ organizational citizenship behavior (OCB). Secondly, the outcomes showed a positive and full mediation effect of organic organizational cultures between CSR and firm reputation but a partial mediation effect of organic organizational cultures between CSR and employees OCB. Further, the results demonstrated a positive and significant influence of employees’ OCB on a firm reputation. The extensive analysis of all factors of the study was autonomously examined to identify the insights that verify how the inclusion of organic organizational cultures can boost the firm reputation and employees’ OCB. Theoretical implications and future research direction are discussed.

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Section: Organizational Culture On Firm Reputationmentioning

confidence: 99%

The impact of corporate social responsibility on firm reputation and organizational citizenship behavior: The mediation of organic organizational cultures

et al. 2023

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“…Due to such market turbulence, organizations have to be innovative both in product and service delivery for their sustainability (Qiu et al, 2020). Thus, through service innovation and service excellence, organization can improve their image and as a consequence, share in the market (Aladwan and Alshami, 2021).…”

Section: Market Pressure and Competitionmentioning

confidence: 99%

Do the organizational proficiencies dominate in innovation and can manage the major factors of innovation? A Systematic Literature Review of Last 5 Decades

Newaz¹,

Datta²,

Alam³

2022

JBRMR

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Purpose of the research: Innovation is the key to organizational success in the present complex and competitive business environment. Numerous factors are continuously affecting the innovative performances of the organizations. researchers across the globe, have pointed out different factors and, often, several thematic factors that have been proven with strong positive effect on the innovation activities and innovation outcomes. The research attempted to find out the most dominating factors of innovations in the organizations through an extensive systematic literature review that ranges from 1973 to 2021. Methodology: Resulting on the 102 individual influencing factors of innovation through the literature review, the researchers classified those factors into 10 thematic groups, e.g., culture, HRM functions, top management orientation, external environment, organizational proficiencies, leadership, knowledge management, market pressure and competition, technology adaptation and research and development. Besides, the researchers endeavoured to figure out the interrelationships among the identified dominating factors. Findings: Finally, through couple of propositions, the research successfully identified 5 dominating factors of innovation, e.g., organizational proficiencies, external environment, culture, market pressure and competition, and HRM functions. Among 5, the factors of organizational proficiencies noticed the most dominating. The interrelationships between organizational proficiencies and external environment, culture, market pressure and competition, and HRM functions examined and delivered through an easy-to-understand diagram. Originality and implications: This robust research is very valuable, firstly, it has accumulated the factors of innovation from the studies of last 50 years, secondly, it has established 10 thematic factors of innovation, and thirdly, the research has figured out the most crucial thematic factor of innovation which accelerates innovation and can control the threats of other relevant factors of innovation.

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“…The innovations in service delivery provide customers with superior values and improve their satisfaction (Kindstroem et al, 2012). In the prior literature, service innovation has been regarded as the significant capability for enabling firms to increase their performance and enhance brand reputation (Aladwan & Alshami, 2021;Eggert et al, 2014;Feng et al, 2020;Lin, 2013). Certain studies found that service innovation has a positive impact on corporate reputation (Ganesan & Sridhar, 2016;Sridhar & Mehta, 2018).…”

Section: Innovation Capabilitiesmentioning

confidence: 99%

An Examination of Innovation Capabilities and Corporate Reputation in Banking Sector

Hanaysha

2021

Jindal Journal of Business Research

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The aim of this study was to investigate the effect of innovation capabilities on corporate reputation in banking sector. A quantitative method was used for collecting the data and fulfilling the stated objective. Specifically, the data were collected from 188 employees in banking sector in the United Arab Emirates. The analysis for the collected data was conducted using the partial least square-structural equation modelling (PLS-SEM) approach. The findings indicated that product innovation as well as service innovation have significant positive impacts on corporate reputation. The results also confirmed that process innovation has a positive effect on corporate reputation. Finally, the outcomes verified that marketing innovation has a significant impact on corporate reputation. The results confirm the significance of innovation capabilities in enabling business practitioners in the banking sector to improve their businesses reputations and thrive in today’s dynamic market environment.

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The impact of service excellence and service innovation on organisational reputation: quantitative evidence from Jordanian public sector

Cited by 18 publications

References 49 publications

The impact of corporate social responsibility on firm reputation and organizational citizenship behavior: The mediation of organic organizational cultures

The impact of corporate social responsibility on firm reputation and organizational citizenship behavior: The mediation of organic organizational cultures

Do the organizational proficiencies dominate in innovation and can manage the major factors of innovation? A Systematic Literature Review of Last 5 Decades

An Examination of Innovation Capabilities and Corporate Reputation in Banking Sector

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