The Impact of Sentiment Scores Extracted from Product Descriptions on Customer Purchase Intention
Yi Sun,
Kaira Sekiguchi,
Yukio Ohsawa
Abstract:This study investigates whether and how the textual content of product descriptions, especially the sentiment element, influences buyers’ purchase intentions. Using year-round digital transaction data from Mercari, a leading e-Commerce platform in Japan, we examine the interplay of hard and soft information signals exchanged between sellers and buyers. The study addresses two crucial questions: (1) Do the descriptions that sellers provide on product sales pages impact the buyer’s intent to purchase? and (2) In… Show more
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