2011
DOI: 10.1111/j.2158-1592.2011.01020.x
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The Impact of Relational Supplier Exchange on Financial Performance: A Study of the Hospital Sector

Abstract: In the hospital context, when responsiveness is high, relational exchange with suppliers associates with better financial performance. But when a hospital’s responsiveness is low, relational exchange has no effect on performance—the hospital’s inability to adopt “things that are new” and extirpate “things that are old” eclipses the potential financial benefits of long‐term, relational exchange with suppliers. Furthermore, the quality orientation of the hospital and supplier uncertainty associate with relationa… Show more

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Cited by 18 publications
(15 citation statements)
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References 69 publications
(80 reference statements)
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“…Additionally, as an alternative methodology, there is precedent in these conclusions with meta-analysis, where results also show lesser relationships, in which immediate benefits have no significant interaction between financial and operational performance (Leuschner, Rogers & Charvet, 2013). This matches with the premise that operational integration and increased performance may be bound by different business constraints (Christopher & Holweg, 2011), which is not essentially driven in the same perspective as the appreciation of financial performance as a measurement of a firms' results (Germain, Davis-Sramek, Lonial & Raju, 2011).…”
Section: Results Analysismentioning
confidence: 55%
“…Additionally, as an alternative methodology, there is precedent in these conclusions with meta-analysis, where results also show lesser relationships, in which immediate benefits have no significant interaction between financial and operational performance (Leuschner, Rogers & Charvet, 2013). This matches with the premise that operational integration and increased performance may be bound by different business constraints (Christopher & Holweg, 2011), which is not essentially driven in the same perspective as the appreciation of financial performance as a measurement of a firms' results (Germain, Davis-Sramek, Lonial & Raju, 2011).…”
Section: Results Analysismentioning
confidence: 55%
“…Within business performance, we specifically examined financial performance and customer-oriented performance. Financial performance is an important measure of firm performance and has been used in several studies within our sample (Germain, Davis-Sramek, Lonial, & Raju, 2011;Vickery, Jayaram, Droge, & Calantone, 2003). Customer-oriented performance is a more perception-based measure that includes attitudes like satisfaction and loyalty (Johnston, McCutcheon, Stuart, & Kerwood, 2004;Narasimhan, Jayaram, & Carter, 2001).…”
Section: Moderator Analysismentioning
confidence: 99%
“…Enhanced commitment by organizational implants to hosts can yield supply chain benefits. One such benefit is the involvement and engagement in new product, service, or process development, that is, innovation (Germain et al 2011).…”
Section: Literature Review and Hypotheses Developmentmentioning
confidence: 99%
“…One such benefit is the involvement and engagement in new product, service, or process development, that is, innovation (Germain et al. ).…”
Section: Introductionmentioning
confidence: 99%