The Impact of Quality of Work Life (QWL) and Work Motivation on The Organizational Citizenship Behavior (OCB) with Job Satisfaction as a Mediating variables

Abstract

This study aims to determine the impacts of Quality of World Life (QWL), Work Motivation (WM) on Organizational Citizenship Behavior (OCB) mediated by Job Satisfaction (JS). Here, information and data are obtained from 171 responses from PT. Regarsport Industri Indonesia employees collected using online questionnaires. The data were analyzed via factor analysis with SPSS supports. From the analysis, the results describe that there is a direct effect of QWL and WM on OCB. Furthermore, there is an indirect influence of QWL and WM on OCB mediated by JS. Interestingly, the mediation variable is incapable to directly affect the OCB. Therefore, this study demonstrates the importance of QWL and motivation so that Job Satisfaction is fulfilled and finally the formation of OCB employees is established.

The mediating role of quality of work life and organizational commitment in the link between transformational leadership and organizational citizenship behavior

“…This research results follow several previous empirical studies that show a positive and significant relationship between QWL and OCB [ 21 , 22 , 28 , 36 , 40 ]. Ojo et al [ 22 ].…”

“…The results of this study support the opinion of Afsar [ 100 ], who states that an employee with a higher quality of work life will have a positive attitude towards his organization, which will show a high commitment behavior to the organization. This empirical research also supports several previous studies showing that QWL is positively and significantly related to OC [ 3 , 22 , 28 , [37] , [38] , [39] , 69 ]. Organizational commitment can be improved through the quality of work-life factors such as employee development, participation, compensation, supervision, and work environment [ 101 ].…”

“…Raflyzon et al [ 19 ] showed that OCB increased significantly because TL and OCB mediate teacher performance at SMK Panjatek North Bekasi (West Java, Indonesia). The empirical studies by Hidayah and Hendarsjah [ 28 ] and Widodo et al [ 22 ] showed that OCB could be improved through the quality of work life (QWL). QWL is an effort to create a sense of security and satisfaction in employees' work [ 28 ].…”

“…The empirical studies by Hidayah and Hendarsjah [ 28 ] and Widodo et al [ 22 ] showed that OCB could be improved through the quality of work life (QWL). QWL is an effort to create a sense of security and satisfaction in employees' work [ 28 ].…”

“…QWL can be achieved if organizational leaders condition QWL through the availability of physical and non-physical facilities for all organization members [ 36 ]. QWL is an effective way for HR to have resilience and satisfaction in the workplace so that HR is willing to contribute more amidst high competition between organizations [ 28 ]. An employee with a high QWL will have a positive attitude toward his organization, such as increasing the OC [ 3 , [37] , [38] , [39] ] and improving OCB [ 21 , 22 , 28 , 36 , 40 ].…”