The impact of public information awareness and service towards public engagement

Abstract

Public participation in policymaking remains a significant challenge in Indonesia. Previous studies found that public participation in the policymaking process is still dominated by the elite (i.e. policymakers). This paper argues that a lack of well-informed public causes diminishing public involvement in policymaking. This study aims to fill the gap in public participation study in Indonesia, particularly the impact of public information on public participation. This study measures to what extent public information awareness and public information service may form public participation behaviour. As quantitative research, this study uses a survey as the primary method to collect data. The questionnaire was constructed through concepts and legal documents related to public information disclosure and public information services. The multi-stage proportional random sampling is applied with the number of samples in this study is 1,584 in 25 provinces (out of 34 provinces). The results show that public information awareness significantly impacts public participation, while public information service satisfaction does not affect public participation.

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“…For example, Pahl-Wostl and Hare (2004) reported on the importance of knowledge and information for long-term participatory management of integrated resource management projects. Several scholars also argued for increasing awareness and knowledge on environmental management and technical matters in promoting effective public participation (Kamaruddin et al, 2016; Švaljek et al, 2019; Zellatifanny et al, 2021). It is contended that self-efficacy and elements contributing to local empowerment could lead to a positive attitude towards participation.…”

The determinants of population satisfaction from local authorities' activities: Evidence from Armenia

“…In the professional literature, there are many publications on the assessment of residents' satisfaction. In these publications, many factors are taken into account, in particular, the effect of the public participation on the quality of service provision by the local government bodies (Suphattanakul, 2014; Van de Walle & Van Ryzin, 2011), population empowerment, and increasing participation (Aladalah et al, 2015), age, gender, education, public awareness (Bellido‐Jiménez et al, 2021; Maslennikov et al, 2017; Zellatifanny et al, 2021), innovation (Madureira & Torre, 2019), population decline (van Leeuwen et al, 2021), correlation between satisfaction with services provided by local government bodies and age, gender, and location (Strathcona County, 2022). Also, there are a number of valuable parametric and nonparametric studies on the topic of local government efficiency in the literature.…”

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“…The research method used in this study is content analysis, which aims to describe the aspects and characteristics of a message (Eriyanto, 2011;Zellatifanny et al, 2021;. Meanwhile, according to Budd, content analysis is a systematic technique for analyzing message content and processing messages or a tool for analyzing, observing, and analyzing the content of open communication behavior of selected communicators (Kriyantono, 2014;Parinussa et al, 2021).…”