The impact of poor quality municipal services on small enterprises

Worku, Zeleke

doi:10.21511/imfi.13(3-1).2016.14

Cited by 7 publications

(3 citation statements)

References 8 publications

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“…Municipal employees are under attack for poor performance and intolerable conduct (Phago, 2009;Snyman & Vorster, 2011;Worku, 2013Worku, , 2014Worku, , 2015Worku, , 2016. For instance, some employees in municipalities are not suitably qualified to discharge duties to satisfactory levels (Phago, 2009;Aigbavboa & Thwala, 2013).…”

Section: Summary Of Key Findingsmentioning

confidence: 99%

Factors That Affect The Nonpayment Of Municipal Services In Madibeng, Mamelodi And Soshanguve Townships Of South Africa

Worku

2017

JABR

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The study was conducted in Madibeng, Mamelodi and Soshanguve townships of South Africa in order to assess and evaluate the main reasons for the non-payment of municipal services by members of the community. The study was conducted based on a stratified random sample of size 428 households. Statistical data analyses were performed by using methods such as ordered logistic regression analysis and Bayesian analyses. The results showed that 22% of households in Madibeng, 54% of households in Mamelodi and 78% of households in Soshanguve were willing to pay for municipal services that were provided to them by their local municipalities. Reluctance to pay for municipal services was significantly influenced by employment status, level of formal education and race group.

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Section: Summary Of Key Findingsmentioning

confidence: 99%

Factors That Affect The Nonpayment Of Municipal Services In Madibeng, Mamelodi And Soshanguve Townships Of South Africa

Worku

2017

JABR

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“…In 2018, NT (2018) affirm that municipal debt in the 257 municipalities rose to R184.7 billion rand of which consumer debt holds two-thirds (68%) of this amount (other debtors 24%, VAT receivable 8%, & short term loans 0.02%). Concerning consumer debt, different scholars, such as Enwereji and Uwizeyimana (2019), Worku (2016), Khale (2015), Kanyane (2014), Manyaka (2014) and Powell et al (2010) have investigated the reasons for payment default and non-payment for municipal services. These studies assert that the reasons for the escalating consumer debt may include the rise in the cost of municipal services, unemployment, poor service provision and political discouragement.…”

Section: Introductionmentioning

confidence: 99%

Municipal Consumer Debt in South African Municipalities: Contexts, Causes, and Realities

Enwereji¹,

Uwizeyimana²

2020

RWE

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The payment for municipal services by the residents in South Africa has been a much-deliberated issue as consumer debts in many municipalities continue to intensify due to payment default or non-payment. The main aim of this study was to investigate the development of non-payment culture for municipal services, the main causes of non-payment for municipal services, and the measures to improve the payment culture for municipal services. This study adopted a mixed-methods research approach incorporating both quantitative and qualitative research approaches. A convergent parallel mixed methods design was adopted which enhanced the richness of data by triangulating the findings from quantitative and qualitative datasets. Data was collected from the residents using questionnaires and online interviews with executive municipal employees. Findings obtained from the study indicate that the non-payment culture for municipal services has its origin from the anti-apartheid struggle. Furthermore, it was disclosed that the reasons for non-payment for municipal services are compounded as poverty, unemployment, the culture of entitlement, dissatisfaction with service provision, corruption of municipal workers, rise in the cost of municipal services, communication gap issues, and problems associated with the municipal decision-making process. The study recommends that the municipalities should provide adequate services to the residents and adequately engage in a wide outreach to residents through various electronic media or IDP programmes to educate them on the advantages of paying for the services consumed.

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“…This thesis attempted to explore the way SE founders/owner-managers become resilient and grow in a turbulent environment, an exercise which is not compatible with the deductive approach where theory is tested. Hence, the researcher decided not to utilize the deductive approach even though it is dominant in research on the growth of SE (Worku, 2016;Lee, 2014;Stam, 2010;Jones, 2004;Smallbone, Leig, & North, 1995;McPherson & Schapiro, 1994). To achieve the objectives of the study, this thesis needed to generate knowledge from the data on the crises faced by SE founders/ownermanagers, the impact of crises on resilience and growth and the way they perceive their personal resilience to affect their organisational resilience and growth.…”

Section: Philosophical Foundationmentioning

confidence: 99%

Resilience and Growth of Small Enterprises in Post-Conflict Economy

Weligodapola¹

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The purpose of this thesis is to contribute insights into the resilience and growth of small enterprises (SEs) by exploring the experiences of SE founders/owner-managers within a post�conflict context. The findings aim to inform the strategies to become resilient and to grow despite a turbulent environment. This builds on the existent small enterprise resilience and growth literature where it has been recognized that there are a various types of growth strategies for SE owner-managers to become resilient and grow. Yet, little empirical attention has been paid to understanding the resilience and growth of SE founders/owner-managers operating in turbulent post-conflict environments. This study explores the crises faced by SE founders/owner-managers, the effect on these crises on them and the way SE founders/owner-managers perceive their personal resilience to affect their organisational resilience and growth in Sri Lanka, a South Asian emerging economy, a nation of geopolitical importance despite its relatively small size, where, strategically positioned near key maritime sea lanes that transit the Indian Ocean and link Asia with Europe and Africa (the silk route). Although Ceylon gained its independence from Britain, Sri Lanka's political, social, and economic development was constrained by various crises. This never ending, crises attracting economy, was the context to this study. A qualitative approach was used to gather empirical data through in-depth semi-structured interviews with Small Enterprise owners and Informal Conversations with employees/managers at 15 SEs. A maximum variance sampling data technique, snowball sampling techniques and general analytical induction approach were used for data collection and analysis, respectively. The analysis of the data produced three main themes: Micro, Meso and Macro level Crises, Relationships and Networking and The Agentic Role of the Entrepreneur in developing resilience. The main output from the present research is a novel framework of Multi-level Analysis of Crises and SE owner-manager Resilience and growth in post-conflict context. The framework includes elements which can help SE owner-managers to become resilient and grow in a turbulent post-conflict economy. Findings demonstrate the importance of family and relatives, customers, employee, and business relationships in building resilience. Moreover, the Agentic role of the entrepreneur through new process and new soft innovation combined with becoming an achiever, planner and controller is revealed as a strategy to build resilience and grow.

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The impact of poor quality municipal services on small enterprises

Cited by 7 publications

References 8 publications

Factors That Affect The Nonpayment Of Municipal Services In Madibeng, Mamelodi And Soshanguve Townships Of South Africa

Factors That Affect The Nonpayment Of Municipal Services In Madibeng, Mamelodi And Soshanguve Townships Of South Africa

Municipal Consumer Debt in South African Municipalities: Contexts, Causes, and Realities

Resilience and Growth of Small Enterprises in Post-Conflict Economy

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