The impact of photo verification service on sales performance in the peer-to-peer economy: Moderating role of customer uncertainty

Ma, Shuang; Cui, Xuebin; Xiao, Xiaohong; Zhao, Xiaonan

doi:10.1016/j.jbusres.2021.12.021

Cited by 10 publications

(3 citation statements)

References 30 publications

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“…The factors that influence passengers' hotel booking intents include localization, website quality, product information, perceived interactivity, price and promotion, esecurity, customer value, service quality, electronic word of mouth (eWOM), marketing, and brand promotion. Platform interaction, such as rating and feedback, forums and groups, recommendations and referrals, and interactivity, has been the focus of previous platform success studies [19]. Interaction between online and offline channels had a detrimental influence on brand engagement, but a non-significant beneficial impact on high brand involvement [20].…”

Section: E-service Quality and E-trustmentioning

confidence: 99%

Untitled

2022

IJOSSAHR

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Under the pressure of e-commerce, the delivery service is a fast-growing industry. In the long history of the postal sector, 2019 was a defining moment. As the sector's traffic, revenue, business models, and infrastructure continued to shift beyond recognition, trends that had been developing gradually for decades gained traction. The global economy has been reshaped by the fight against the COVID-19 epidemic. Governments took extreme measures in reaction to the fast increase in reported instances. In 2020, the pandemic had an unprecedented impact on the global economy, global trade, and cross-border supply networks, with a level of contraction not seen since World War II. ii. At the same time, because postal services have remained to work during most global lockdowns, their importance to people has grown. In addition, in several countries, ecommerce sales have surged, thus boosting demand for postal services. This paper determined Delone and McLean's Information system success model to measure the effect of system quality, e-trust on the reuse intention of the website-based delivery service in Mongolia. Data were collected by surveying 150 customers who had experience, using SPSS 21.0 and AMOS 20.0 statistic package program. The statistical results supported all four proposed hypotheses. The study confirmed that electronic service quality of system quality were significant predictors of e-trust.

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Section: E-service Quality and E-trustmentioning

confidence: 99%

Untitled

2022

IJOSSAHR

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“…The effectiveness of these promotions in boosting sales and attracting new customers has been extensively studied and documented. However, previous research tends to focus on the short-term impact of promotions and sales strategies, failing to consider their long-term financial implications (Lin & Bowman, 2022;Ma et al, 2022;Rodríguez-García et al, 2022;Saha et al, 2023;Sun & Liu, 2023). To understand the true impact of these strategies, it is important to examine their effects on various financial indicators such as profitability, return on investment, and shareholder value.…”

Section: Introductionmentioning

confidence: 99%

Business Finance Catalysts: Promotion, Sales, and Financial Management Tactics that Improve Company Financial Performance

Novita Rosanti

2023

ATESTASI

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This study explores the relationship of promotion and sales strategies with firm financial performance in a comprehensive context. Quantitative methods were used to collect and analyze data from 120 companies in Indonesia. Using a purposive sampling technique, 420 respondents completed a questionnaire highlighting promotional strategy, sales, and financial performance. Variables such as promotional expenditure, creativity, and market responsiveness were measured through statistical analysis, including multiple regression. The findings show that factors such as promotion fund allocation, campaign innovation, product price management, distribution, and customer service play an important role in a company's financial success. This study provides an in-depth understanding of the importance of promotion and sales strategies in achieving optimal financial performance.

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“…In today's technology-mediated sharing economy, such exchanges often occur on online platforms (such as Airbnb) and pose a viable alternative to traditional commercial exchanges in many domains (Wirtz et al, 2019). However, the appeal of P2P exchanges may vary owing to factors such as limited regulation governing them (Ma et al, 2022). This has led to calls for research on the drivers of consumer demand for P2P exchanges and providers (Mai et al, 2020;Nie et al, 2022).The present research examines how consumers' economic system justification (ESJ) beliefs shape demand for P2P providers.…”

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How economic system justification shapes demand for peer‐to‐peer providers

Çakanlar

Ordabayeva

2023

J Consum Psychol

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Recent years have witnessed steady growth in peer-topeer (P2P) exchanges, which are set to reach $335 billion in revenue by 2025 (Price Waterhouse Coopers, 2015). P2P exchanges enable private individuals to share their resources by offering goods and services to other peers (Chung et al., 2022;Pino et al., 2022). In today's technology-mediated sharing economy, such exchanges often occur on online platforms (such as Airbnb) and pose a viable alternative to traditional commercial exchanges in many domains (Wirtz et al., 2019). However, the appeal of P2P exchanges may vary owing to factors such as limited regulation governing them (Ma et al., 2022). This has led to calls for research on the drivers of consumer demand for P2P exchanges and providers (Mai et al., 2020;Nie et al., 2022).The present research examines how consumers' economic system justification (ESJ) beliefs shape demand for P2P providers. ESJ denotes individuals' tendency to justify the existing economic system because it offers everyone an opportunity to succeed (Jost & Banaji, 1994;Jost & Thompson, 2000). Individuals high in ESJ believe that the economic system is fair because everyone has a chance to succeed and earns their high or low economic position; in contrast, individuals low in ESJ believe the system is unfair because everyone works hard, but many fail through no fault of their own (Goudarzi et al., 2020). Extant consumer research on P2P exchanges examines the role of interpersonal factors such as empathy (Costello & Reczek, 2020;Lamberton & Rose, 2012) and traits such as intelligence (Aspara & Wittkowski, 2019) in shaping P2P demand, but it overlooks the role of ideological beliefs. Yet, in this era of rising economic inequality, beliefs

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The impact of photo verification service on sales performance in the peer-to-peer economy: Moderating role of customer uncertainty

Cited by 10 publications

References 30 publications

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Business Finance Catalysts: Promotion, Sales, and Financial Management Tactics that Improve Company Financial Performance

How economic system justification shapes demand for peer‐to‐peer providers

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