The Impact of Perceived Value on Consumers’ Positive Word-of-mouth Intention Toward Energy-efficient Appliances
Bao Ngoc Le,
Nguyet Nguyen
Abstract:This study examines the dimensions of consumer perceived value that contribute to customer satisfaction and lead to positive word-of-mouth intention regarding energy-efficient appliances. An online questionnaire was administered to 351 consumers of energy-efficient appliances in Vietnam. Structural equation modeling results reveal that three consumer perceived values (functional value, environmental value, and emotional value) have a positive impact on customer satisfaction, which in turn enhances consumers’ p… Show more
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