The impact of organizational trust on the performance of police departments

Abstract

Trust in government institutions has been steadily declining, inhibiting the ability to serve the public effectively. We examined if organizational trust in five police departments (N = 531) affected job performance. The data show that trust improves on-the-job engagement (p = 0.0001) and enjoyment (p = 0.0000), reduces chronic stress (p = 0.0001), and is associated with a greater sense of purpose (p = 0.0000). We created a program to raise trust in one department and the data (N = 152) show that the intervention successfully increased organizational trust among program participants by 8.1% compared to nonparticipants. The program also had a positive effect on department performance, including a 6.1% increase in engagement, a 7.3% increase in job enjoyment, and a 10.5% increase in retention. Our analyses demonstrate that police leaders who create a culture of organizational trust achieve improved department performance.

Optimization of Transformative Leadership to Enhance Organizational Performance: Policing Strategic Analysis at Industrial Revolution 4.0 Era to Maintain Security and Public Order

“…27 Kraig et alstated that organizational performance reflects the level of achievement and achievement of predetermined targets and the success of managers or organizational leaders in managing the organization. 28 Organizational performance is also defined as a description of the level of achievement of the implementation of activities, programs and policies by using a number of resources to achieve the goals that have been set. 29 Kim explained that the best organizational performance can be realized from the intersection of individual, environmental factors and the roles and tasks carried out by human resources, including leaders in an organization.…”

Does trust in government improve Covid-19’s crisis management?

“…The literature reports extensive evidence of the effect of trust in government on public policy, including health policy. For example, Kraig et al ( 2021 ) show that trust in government institutions is fundamental to providing better service to citizens. Chanley et al ( 2000 ) show that low trust in government reduces public support for government action to address a range of domestic policy concerns.…”

Does Trust in Government Improve COVID-19’s Crisis Management?

“…3 The literature reports extensive evidence of the effect of trust in government on public policy, including health policy. For example, Kraig et al (2021) show that trust in government institutions is fundamental to providing better service to citizens. Chanley et al (2000) show that low trust in government reduces public support for government action to address a range of domestic policy concerns.…”