The impact of organizational context on hard and soft quality management and innovation performance

Zeng, Jing; Zhang, Wenqing; Matsui, Yoshiki; Zhao, Xiande

doi:10.1016/j.ijpe.2016.12.031

Cited by 121 publications

(162 citation statements)

References 71 publications

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“…The review showed that the more recent empirical academic literature has not focused on analyzing the effect that QM has on corporate sustainability in general and on EM practices in particular. Two types of studies were identified, according to their main outcomes: those establishing a negative relationship between QM and EM (see Table 3), which are in the minority (e.g., [69][70][71][72]), and those reporting positive results (see Table 4), stating that QM is closely related to the promotion of EM, and innovation in EM in particular (e.g., [24][25][26][27][28]35,36,42,[73][74][75][76][77][78][79][80]). Other authors, such as Steiber and Alänge [73], point out that while some aspects of QM could actually bring benefits to EM (e.g., environmental innovation), the question of whether QM as a whole does so is not very clear.…”

Section: Resultsmentioning

confidence: 99%

Quality and Environmental Management Linkage: A Review of the Literature

et al. 2018

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This article presents a conceptual and empirical review of the literature related to the link between the different perspectives, models, and tools associated with Quality Management and Environmental Management. Several academic works identified in the literature that aimed to establish conceptual similarities between QM and EM are reviewed and discussed. In general, terms, the scholarly literature suggests that the main quality practices and programs associated with the Quality Management paradigm-such as ISO 9001 and Total Quality Management-facilitate the adoption of environmental practices associated with corporate Environmental Management. However, there is evidence of certain limitations driven by different biases, whether or not they are recognized in the reviewed publications. The concentration on some avenues of research focused on very detailed aspects of the linkage between QM and EM is discussed. Conversely, lines that have been overlooked and are in need for more research were also identified. The implications for scholars, such as suggestions for further research, are included as a contribution of the article.

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Section: Resultsmentioning

confidence: 99%

Quality and Environmental Management Linkage: A Review of the Literature

et al. 2018

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“…Zeng et al . () argue that centralization negatively affects managerial performance and affects technical performance positively, which means that outcomes vary according to the kind of performance investigated and competencies involved among different hierarchical levels. Martin et al .…”

Section: Centralizationmentioning

confidence: 99%

The Relationship between Organizational Culture and Energy Performance: A Municipal Energy Manager Level Study

2017

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For energy managers, finding personal meaning in the activities they are engaged in and gaining\ud an identity in connection between energy efficiency and organizational goals is a necessary\ud condition to mobilize passion and commitment, which in turn are fundamental to achieve\ud organizational goals under tight budget constraints. Despite this, little is known about how\ud municipalities, which are typical budget-constrained organizations, can enhance the empowerment\ud of employees with roles as energy managers. This paper draws from the literature on\ud the person–organization fit in order to adapt and test the hypothesis that multiple dimensions\ud of organizational culture are strong predictors of perceived managerial and technical energy performance.\ud Data from 729 questionnaire responses from energy managers of Italian municipalities\ud show that formalization, team orientation, innovation, centralization and reward systems are the\ud key elements that enable energy managers to act as business partners instead of task managers.\ud Causal relations are discussed and presented along with theoretical and policy implications that\ud can provide inspiration also to private organizations. Copyright © 2017 John Wiley & Sons, Ltd\ud and ERP Environmen

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“…QM is applied in an array of service settings (Nilsson-Witell and Fundin, 2005), including healthcare (Talib et al, 2011), digitally connected services (Chen, 2008), and schooling (Fernández Cruz et al, 2016). In addition to the industry domains where it has an impact, many academic fields have produced research on QM; these include operations management (Zeng et al, 2017;Sousa and Voss, 2002), applied statistics (Hoerl and Snee, 2010), and management science (Douglas, 2001).…”

Section: Introductionmentioning

confidence: 99%

Challenges and propositions for research in quality management

Fundin

Bergquist

Eriksson

et al. 2018

International Journal of Production Economics

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From its inception, the field of quality management (QM) has been characterised by practicedriven development. Although QM has reached maturity as a field of research based on empirical enquiry, its practitioners still struggle to adapt QM implementations to reap their benefits. This study aims to identify their challenges to better understand how contemporary QM research addresses them. We propose approaches to bridge the potential relevance gaps between research and practice. A Delphi study of QM practitioners in Swedish private and public organisations, several of which operate globally, generated 49 challenges. An exploratory factor analysis was performed to cluster these challenges into themes, and the literature was reviewed to investigate how each theme has been addressed in QM research.The empirical investigation identified three themes related to future QM challengesorganisations' adaptability to rapid changes in the business environment, quality as a strategic concern for business owners, and managerial ownership of quality. By analysing these challenges, six propositions for future research were proposed to reduce potential relevance gaps. Future research should focus on how to make QM a strategic concern for owners, and explore how it can contribute to organisational ambidexterity and adaptability. Research should also determine how context influences the way QM is applied, and investigate how it can improve organisational learning and innovation. Finally, research should indicate how top managers can adopt the responsibilities of quality managers, and explore the ways the principal values of QM can be better integrated into organisations.

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The impact of organizational context on hard and soft quality management and innovation performance

Cited by 121 publications

References 71 publications

Quality and Environmental Management Linkage: A Review of the Literature

Quality and Environmental Management Linkage: A Review of the Literature

The Relationship between Organizational Culture and Energy Performance: A Municipal Energy Manager Level Study

Challenges and propositions for research in quality management

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