The Impact of Organization Culture on Service Quality Provided by Ministry of Industry and Trade in the State of Kuwait

Alshemmari, Jasem Mohammed Jazza

doi:10.5539/mas.v14n5p11

Cited by 3 publications

(2 citation statements)

References 7 publications

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“…The results of this study infer that a positive view of organisational culture of employees does not have an influence on the perceptions of employees' engagement. This result concurs with that of other researchers (Gantsho & Sukdeo, 2018;Hadian, 2017;Indrastuti, Tanjung, Agustin, Fispol & Hafni, 2020); Khashkhuu, 2016), whilst studies by Al-Otaibi et al (2020) and Alshemmari (2020) contradicts the results of this study. However, Botha ( 2016) is of the view that a well-organised, optimistic, reliable and long-standing organisational culture enhances unwavering and sustainable service quality that is in accordance with the firm's objectives.…”

Section: The Relationships Between Organisational Culture Employee En...supporting

confidence: 92%

Understanding the influence of organisational culture on service quality in private hospitals in Ghana.

Nicholas

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The idea that organisational culture influences service quality, which in turn has effect on both clients and employees, has gained extensive recognition in both academia and organisational practices. This study investigates the influence of organisational culture on service quality in private hospitals in Ghana. The present study also utilised employee engagement as mediating variable. Organisational culture, service quality and employee engagement all remain a major issue in Ghana, both in private and government institutions. Hence, creating a culture that is favourable to providing quality services and encouraging employee engagement is significant for ideal organisational results. The study adopted a mixed method approach using both qualitative and quantitative data. This study was carried out on a sample of 367 participants using a simple random sampling approach and 15 participants selected using a purposive sampling method from selected private hospitals located in Accra-Ghana. The researcher collected data electronically using both questionnaires and semi-structured interviews. The psychometric properties (validity and reliability) were statistically evaluated using Factor Analysis and Cronbach’s Coefficient Alpha respectively. The quantitative data was evaluated using both descriptive and inferential statistics and the qualitative data was examined using thematic analyses. There were high perceptions of organisational culture (involvement, consistency, adaptability, mission), service quality (reliability, assurance, tangibles, empathy, responsiveness) as well as employment engagement (vigour, absorption, dedication). This study specifies that there is no significant relationship between organisational culture and service quality. Additionally, this study indicates that there is no significant between relationship between employee engagement and service quality. This study examined the inter-connections of the variables and their effect on the biographic profiles. Additionally, the study states that there is a significant relationship between organisational culture and employee engagement. Furthermore, organisational culture and employee engagement significantly account for 26.1% of the variance service quality.

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Section: The Relationships Between Organisational Culture Employee En...supporting

confidence: 92%

Understanding the influence of organisational culture on service quality in private hospitals in Ghana.

Nicholas

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“…Penelitian ini bertujuan untuk mengidentifikasi dampak dari budaya organisasi terhadap kualitas layanan yang ditawarkan oleh Ministry of Industry and Trade Kuwait. Hasil dari penelitian menunjukan bahwa ada pengaruh yang signifikan dari budaya organisasi terhadap kualitas layanan yang ditawarkan oleh Ministry of Industry and Trade Kuwait (Alshemmari, 2020). Selain itu, kualifikasi dan umur karyawan juga mempengaruhi hubungan antara kedua variabel tersebut.…”

Section: Introductionunclassified

Analisis Hubungan Budaya Perusahaan, kualitas Layanan dan Citra Perusahaan

Prasetya

2021

Metris

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Komentar negatif yang dilontarkan pelanggan di media sosial mencerminkan bahwa masih terdapat kekurangan pada kualitas layanan yang diberikan oleh suatu perusahaan. Hal ini tentunya dapat berdampak pada citra perusahaan, perusahaan dimaksud adalah PT.XYZ Indonesia. Banyak keluhan yang disampaikan oleh pelanggan PT.XYZ Indonesia melalui sosial media twitter dan Instagram. Kondisi ini menunjukkan bahwa, nilai perusahaan PT.XYZ belum diimplementasikan oleh karyawan dalam melaksanakan tugasnya. Tujuan penelitian ini adalah untuk mengetahui apakah budaya perusahaan mempengaruhi kualitas layanan, serta untuk membuktikan bahwa budaya perusahaan dan kualitas layanan berpengaruh terhadap citra PT. XYZ Indonesia. Subjek dalam penelitian ini adalah pelanggan PT. XYZ Indonesia dengan populasi sebanyak 2.200 orang, jumlah sampel yang diambil sebanyak 100 orang yang dipilih dengan metode purposive sampling. Pengambilan data menggunakan kuesioner. Kemudian, data yang terkumpul diolah menggunakan Partial Least Square. Hasil penelitian menunjukkan bahwa bahwa budaya perusahaan berpengaruh positif dan signifikan terhadap citra perusahaan, serta budaya perusahaan dan penerapan kualitas layanan berpengaruh positif dan signifikan terhadap citra perusahaan. Melalui penelitian ini, diharapkan agar koordiasi antar karyawan perusahaan dapat dilakukan lebih baik, Karyawan dapat lebih cermat dalam bekerja, serta lebih mengutamakan pelanggan

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The relationship between organisational culture and service quality in private hospitals

Ashley,

Parumasur

2023

CGOBR

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The idea that organisational culture influences service quality, which, in turn, has an effect on both clients and employees, has gained extensive recognition in both academia and organisational practice. This study investigates the influence of organisational culture on service quality in private hospitals in Ghana. A positive organisational culture is significant for every firm as it increases employee commitment and impacts their performance (Fitria, 2018). The study adopted a mixed-methods approach using both qualitative and quantitative data. This study was carried out on a sample of 367 participants using a simple random sampling approach, and 15 participants were selected using a purposive sampling method from selected private hospitals located in Accra, Ghana. The study collected data electronically using both questionnaires and semi-structured interviews. The psychometric properties (validity and reliability) were statistically evaluated using factor analysis and Cronbach’s coefficient alpha, respectively. The quantitative data was evaluated using both descriptive and inferential statistics, and the qualitative data was examined using thematic analyses. There were high perceptions of organisational culture (involvement, consistency, adaptability, and mission) and service quality (reliability, assurance, tangibles, empathy, and responsiveness). This study specifies that there is no significant relationship between organisational culture and service quality in the context of private hospitals in Ghana.

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The Impact of Organization Culture on Service Quality Provided by Ministry of Industry and Trade in the State of Kuwait

Cited by 3 publications

References 7 publications

Understanding the influence of organisational culture on service quality in private hospitals in Ghana.

Understanding the influence of organisational culture on service quality in private hospitals in Ghana.

Analisis Hubungan Budaya Perusahaan, kualitas Layanan dan Citra Perusahaan

The relationship between organisational culture and service quality in private hospitals

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