The Impact of Omnichannel Architecture on Customer Service Characteristics in Modern Contact Centers

Shishkin, M. O.; Stepanov, M. S.; Kroshin, F. S.; Popov, V. G.; Malikova, E. E.

doi:10.1109/ieeeconf60226.2024.10496803

2024 Systems of Signals Generating and Processing in the Field of on Board Communications 2024

DOI: 10.1109/ieeeconf60226.2024.10496803

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The Impact of Omnichannel Architecture on Customer Service Characteristics in Modern Contact Centers

M. O. Shishkin,

M. S. Stepanov,

F. S. Kroshin

et al.

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The Impact of Omnichannel Architecture on Customer Service Characteristics in Modern Contact Centers

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References 18 publications

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