The impact of norm‐conforming behaviors on firm reputation

Philippe, Déborah; Durand, Rodolphe

doi:10.1002/smj.919

Cited by 252 publications

(225 citation statements)

References 73 publications

Supporting

Mentioning

207

Contrasting

Unclassified

Order By: Relevance

“…A commonly held view is that reputation involves "being known for something" (Jensen & Roy, 2008;Lange et al, 2011) and is based on an actor's accomplishments and history (Barron & Rolfe, 2012;Weigelt & Camerer, 1988). 1 Previous studies that have examined the external signals of reputation (Anand & Peterson, 2000;Carter et al, 1998;Ebbers & Wijnberg, 2012;Philippe & Durand, 2011) suggest that reputation reduces uncertainty about an actor's future behavior, which enables evaluators (i.e., an audience) to assess actors (Spence, 1973). A positive reputation is beneficial because it reduces uncertainty and provides reassurance of an actor's value.…”

Section: Audience-specific Reputationsmentioning

confidence: 99%

The Art of Representation: How Audience-specific Reputations Affect Success in the Contemporary Art Field

Ertug

Yogev

Lee

et al. 2016

AMJ

View full text Add to dashboard Cite

AcknowledgmentWe would like to thank Tim Pollock and the three anonymous reviewers for their excellent suggestions and guidance. We would also like to thank Martin Gargiulo, Matteo Prato, Heeyon Kim, Abhijith G. Acharya, Fabrizio Castellucci, Yi Tang, and Francois Collet for their valuable feedback, as well as participants at presentations at the Oxford University Centre for Corporate Reputation and at Singapore Management University. We would also like to express our gratitude for the financial support we have received from the Oxford University Centre for Corporate Reputation. The research leading to these results has received funding from the European Research 2 THE ART OF REPRESENTATION: HOW AUDIENCE-SPECIFIC REPUTATIONS AFFECT SUCCESS IN THE CONTEMPORARY ART FIELD ABSTRACTWe study the effects of actors' audience-specific reputations on their levels of success with different audiences in the same field. Extending recent work that has emphasized the presence of multiple audiences with different concerns, we demonstrate that considering audience specificity leads to an improved understanding of reputation effects. Using data on emerging artists in the field of contemporary art from 2001 to 2010, we investigate the manner in which artists' audience-specific reputations affect their subsequent success with two distinct audiences: museums and galleries. Our findings suggest that audience-specific reputations have systematically different effects with respect to success with museums and galleries. Our findings also illuminate the extent to which audience-specific reputations are relevant for emerging research on the contingent effects of reputation. In particular, our findings support our predictions that audiences differ from one another in terms of the extent to which other signals (specifically, status and interaction with other audiences) enhance or reduce the value of audience-specific reputations. Our study thus advances theory by providing empirical evidence for the value of incorporating audience-specific reputations into the general study of reputation.3

show abstract

Section: Audience-specific Reputationsmentioning

confidence: 99%

The Art of Representation: How Audience-specific Reputations Affect Success in the Contemporary Art Field

Ertug

Yogev

Lee

et al. 2016

AMJ

View full text Add to dashboard Cite

show abstract

“…Additionally, if the medium of communication constitutes information, than multiple or even redundant information transmission may inform, as opposed to simply being attempts to create emotional bias (Pfarrer et al, 2010;Rindova et al, 2005) or obfuscate with noise (Graffin et al, 2011). Alternatively, in firms that issue large numbers of press releases, management may have the ability to target communications at specific stakeholders who are more receptive to particular signals or media than others (Mishina et al, 2012) or carry embedded signals about managerial intent and commitment (Philippe & Durand, 2011).…”

Section: Discussionmentioning

confidence: 99%

“…Elsbach (2003) theorizes that the medium through which information is communicated influences its interpretation by intermediaries. Philippe and Durand (2011) find that decisions to present information through different media reflect both the content sent and the commitment of managers to particular goals. Mishina et al (2012) propose that when signals are being judged, path dependency implies that interpretations of signals may depend on prior im-pressions.…”

Section: Performance Targets and Impression Managementmentioning

confidence: 99%

See 1 more Smart Citation

Managers and Analysts: An Examination of Mutual Influence

Washburn

Bromiley

2014

AMJ

View full text Add to dashboard Cite

Securities analysts' predictions of firms' earnings per share constitute important performance targets for those firms. Firm managers attempt to both influence analysts' targets and achieve the targets. We draw on the impression management literature to offer hypotheses regarding how a firm's performance relative to prior targets influences the impression management activities of issuing forecast guidance, having conference calls with analysts, and issuing press releases. We also consider the influence of these impression management activities on subsequent analysts' targets. We test this dyadic representation of impression management activities using a longitudinal panel of large firms. Findings suggest managers take a variety of actions that vary with firm performance, and that some of those actions influence subsequent analyst targets under some conditions.In April of 2008, Jeff Immelt, CEO of General Electric Company (GE) announced that earnings per share (EPS) would be seven cents lower than expected for the quarter. Following this announcement, the Dow Jones Industrial Average fell 241 points, and retired GE CEO Jack Welch went on public television decrying Immelt's credibility. Referring directly to Immelt, Welch claimed "You made a promise that you'd deliver . . . and you miss three weeks later" (Business Week, 2008). Both the market reaction and Welch's personal reaction reflect the attention and importance that managers and investors place on relations between analysts and managers when forecasting firms' earnings.This anecdote illustrates a broader set of concerns. Based on a survey of corporate executives, Graham, Harvey, and Rajgopal (2005) describe financial markets' attention to earnings as a "near obsession" and found that managers pay more attention to quarterly earnings targets from stock analysts than any other performance metric. In addition to markets, researchers use analyst targets as proxies for firm performance targets (Bromiley, 1991;Chen, 2008;Wiseman & Bromiley, 1996) and boards of directors do the same (Farrell & Whidbee, 2003). To meet targets, Graham et al. (2005) have found that managers' report altering health benefits, cutting R&D spending, changing the timing of acquisitions or divestures, and overproduction. The authors find that managers believe missing EPS targets increases investor uncertainty, which damages firms' reputations and stock prices.While a firm's success depends on its relations with numerous groups of stakeholders (Friedman & Miles, 2002), security analysts filter much of the information that firms release, using such information to forecast EPS and make recommendations to investors. Researchers find that ongoing relations between security analysts and firms' managers can significantly affect those firms' stock price (Bartov, Givoly, & Hayn, 2002;Brav & Lehavy, 2003;Fulkerson & Meek, 1998). In fact, revisions of analyst forecasts influence stock price and trading volume more than any single management announcement (Ryan & Taffler, 2004). In addition, the differ...

show abstract

“…Extant literatures focus on impacts of environmental innovation on classic organizational outcomes, such as performance, from RBV or NRBV view (e.g., [6]- [11]). Few literatures highlight effects on external evaluations by third parties (e.g., [17]). In this article, we adopt the latter, external evaluations by consumers, from customer-based brand equity (CBE) perspective to examine benefits of environmental innovation for two reasons.…”

Section: A Customer-based Brand Equity Approach To Environmental Innomentioning

confidence: 99%

Does Environmental Innovation Produce License: A Customer-Based Brand Equity Perspective?

Yao¹,

Fang²

2018

AJIBM

View full text Add to dashboard Cite

Firms often look for ways to improve the return on investment that they earn from costly environmental innovation. Drawing from customer-based brand equity perspective, this article investigates license effect, a previously unexplored benefit associated with brands' environmental innovation. License effect refers that high level of environmental innovation grants brands the license to employ atypical marketing strategy without penalty (in the form of impaired attitudes). We confirm the existence of license effect at product attribute level and brand level in study 1 and 2. Study 3 further investigated whether license effect was contingent on important contextual factors. Our results reveal that license takes effect on price strategy at both product attribute level and brand level. Moreover, license effect disappears in recycle phase. We conclude that license comes into effect only when customers construe atypical marketing strategies as behaviors that associated with personal benefit. By introducing license effect, we bridge innovation literature and customer-based brand equity theory to explore firms' benefit from consumers' evaluations. Furthermore, our findings remind managers of a new approach to improve return from environmental innovation investment.

show abstract

The impact of norm‐conforming behaviors on firm reputation

Cited by 252 publications

References 73 publications

The Art of Representation: How Audience-specific Reputations Affect Success in the Contemporary Art Field

The Art of Representation: How Audience-specific Reputations Affect Success in the Contemporary Art Field

Managers and Analysts: An Examination of Mutual Influence

Does Environmental Innovation Produce License: A Customer-Based Brand Equity Perspective?

Contact Info

Product

Resources

About