The impact of (low) trust on knowledge sharing

Abstract

Purpose This paper aims to explore the differences in the level of knowledge sharing between co-workers in high versus low trust situations, for cognition-based trust and for affect-based trust as well as implicit and explicit knowledge. Design/methodology/approach The differences were examined through data provided by 102 professionals working for a financial organization in The Netherlands. Findings The differences in the level of knowledge sharing in high versus low trust situations are significant. The effect is larger for affect-based trust and for implicit knowledge. Research limitations/implications The survey has been conducted within one organization only. Practical implications Organizations should realize the importance of trust between their co-workers, and in general, there is much to gain by increasing the levels of trust between co-workers, as this will also increase knowledge sharing between co-workers. Originality/value Previous studies have not examined the situation of low trust and its effect on the level of knowledge sharing within a homogeneous group of co-workers.

Tacit Knowledge Sharing and Project Performance. Does the Knowledge Workers' Personal Branding Matter?

“…They are not easily noticeable and hard to measure; however, their indirect influence proves to play a crucial role in value creation. A lot of studies have been dedicated to the general idea of explicit knowledge sharing, but only a few focuses on tacit knowledge [57][58][59]. The aim of the presented study is to prove that tacit knowledge sharing is a tool that builds a personal brand of knowledge workers in a project environment which in result leads to the performance improvement.…”

“…Open sharing of relevant knowledge has the potential to lower costs and optimize processes. The lack of sharing may harm organizations and even render their processes ineffective [57]. Polanyi [21] was among the first to classify knowledge as explicit or tacit.…”

Pengaruh Kepercayaan, Efikasi diri, dan Komitmen Organisasional terhadap Berbagi Pengetahuan Karyawan di Kantor Cabang Utama PT Bank Panin Tbk Kota Pontianak

“…Menurut Olowodunoye (2015), bahwa lamanya kerja seseorang juga berpengaruh pada kepercayaan di antara karyawan. Penelitian empiris Rutten, Blaas-Franken, & Martin (2016) terhadap karyawan organisasi keuangan di Belanda memperlihatkan bahwa tingginya kepercayaan mengarah pada tingginya tingkat berbagi pengetahuan, dan rendahnya tingkat kepercayaan mengarah pada rendahnya tingkat berbagi pengetahuan. Penelitian empiris Ahmadi et al (2012) terhadap karyawan dari 10 cabang bank pemerintah dan swasta di Teheran, memperlihatkan bahwa kepercayaan, berpengaruh positif dan signifikan terhadap berbagi pengetahuan.…”

“…Terdapat pengaruh kepercayaan terhadap komitmen organisasional karyawan di Kantor Cabang Utama PT Bank Panin Tbk Kota Pontianak Secara teoritis dan empiris, menurut Nonaka & Takeuchi (1995) kepercayaan interpersonal berkontribusi pada peningkatan (improvement) perilaku berbagi pengetahuan di antara pekerja. Penelitian empiris Ahmadi et al (2012); Rutten et al (2016); Javadi et al (2012); Gazor et al (2012); Zubair et al (2015) membuktikan dalam penelitian mereka bahwa kepercayaan memiliki pengaruh yang positif dan signifikan terhadap berbagi pengetahuan.…”

The Relationship between Internet Health Information and Patient Compliance based on Trust: An Empirical Study (Preprint)

“…Cognition-and affect-based trust have direct effects on behavioural intentions [34]. In cognition-based trust, physicians are deemed professional during their communication with the patients [31], then patients' opinions establish the reliability and competence of physicians [18], and these factors remove the uncertainty of the patient-physician relationship [37]. On this basis, the patients are increasingly willing to understand and trust the information given by their physicians [31] and comply with the provided medical diagnoses and treatment regimens.…”