The impact of library services in primary care trusts in NHS North West England: a large‐scale retrospective quantitative study of online resource usage in relation to types of service

Bell, Katherine; Glover, Steven William; Brodie, Colin; Roberts, Anne; Gleghorn, Colette

doi:10.1111/j.1471-1842.2008.00789.x

Cited by 8 publications

(10 citation statements)

References 7 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…There is substantive subjective evidence of the positive impact of library services in clinical settings. In surveys, library users state that information sourced through the library is having a positive impact on patient care.…”

Section: Introductionmentioning

confidence: 99%

Demonstrating the financial impact of clinical libraries: a systematic review

Madden

Collins

Macias

et al. 2016

Health Info Libraries J

View full text Add to dashboard Cite

Objective: The purpose of this review is to evaluate the tools used to measure the financial value of libraries in a clinical setting. Methods: Searches were carried out on ten databases for the years 2003-2013, with a final search before completion to identify any recent papers. Results: Eleven papers met the final inclusion criteria. There was no evidence of a single 'best practice', and many metrics used to measure financial impact of clinical libraries were developed on an ad hoc basis locally. The most common measures of financial impact were value of time saved, value of resource collection against cost of alternative sources, cost avoidance and revenue generated through assistance on grant submissions. Few papers provided an insight into the longer term impact on the library service resulting from submitting return on investment (ROI) or other financial impact statements. • It is worth pursuing the concept of value of information studies in the context of clinical libraries.• Health library associations should collaborate on the development of common measurement standards, which reflect accounting practices in the wider clinical setting.• Health librarians should commit to adopting and implementing these standards in their own organisation.• It is important that health librarians identify and include feedback and outcomes in studies analysing the financial impact of their clinical library service.

show abstract

Section: Introductionmentioning

confidence: 99%

Demonstrating the financial impact of clinical libraries: a systematic review

Madden

Collins

Macias

et al. 2016

Health Info Libraries J

View full text Add to dashboard Cite

show abstract

“…KRIS has made a start on this, and probably works more closely with community partners (through the health promotion and public health activities) than many hospital libraries that primarily serve healthcare staff and students. To expand outreach, staff may need to expand existing roles, and the service provision model reviewed, but there is evidence 8 that shows e‐resource usage is greater at primary care trusts if there are outreach librarians (without a physical library) or a dedicated trust library. Investment in library staff to train other staff ensures that e‐resources are used appropriately.…”

Section: Discussionmentioning

confidence: 99%

“…Aspects of the KRIS service that were evaluated included the services to public health and outreach activities. Evidence suggests that research bulletins are valued by public health staff, 7 and that the presence of outreach librarians in primary care trusts increases e‐resource usage by staff 8 …”

Section: Literature Reviewmentioning

confidence: 99%

Planning changes to health library services on the basis of impact assessment

Urquhart

Thomas

Ovens

et al. 2010

Health Info Libraries J

View full text Add to dashboard Cite

Background: Various methods of impact assessment for health library services exist, including a toolkit developed for the UK. The Knowledge, Resource and Information service (KRIS) for health promotion, health service commissioning and public health (Bristol area, UK) commissioned an independent team at Aberystwyth University to provide an impact assessment and evaluation of their services and to provide evidence for future planning. Objective: The review aimed to provide an action plan for KRIS through assessing the impact of the current service, extent of satisfaction with existing services and views on desirable improvements. Methods: Existing impact toolkit guidance was used, with an adapted impact questionnaire, which was distributed by the KRIS staff to 244 users (response rate 62.3%) in early 2009. The independent team analysed the questionnaire data and presented the findings. Results: Users valued the service (93% considered that relevant information was obtained). The most frequent impacts on work were advice to patients, clients or carers, and advice to colleagues. Literature searching and current awareness services saved staff time. Many users were seeking health promotion materials. Conclusion: The adapted questionnaire worked well in demonstrating the service impacts achieved by KRIS, as well as indicating desirable improvements in service delivery.

show abstract

“…An interesting article in the previous issue of HILJ prompted me to think about evaluating teaching or training sessions; Bell et al. 1 looked at the impact of library services by measuring online resource usage with interesting and useful results. Following on from this I am wondering how we measure the impact of training and are we asking the right questions in the evaluation process.…”

Section: Introductionmentioning

confidence: 99%

Evaluation of teaching and training sessions for maximum impact

Harker¹

2009

Health Info Libraries J

View full text Add to dashboard Cite

The impact of library services in primary care trusts in NHS North West England: a large‐scale retrospective quantitative study of online resource usage in relation to types of service

Cited by 8 publications

References 7 publications

Demonstrating the financial impact of clinical libraries: a systematic review

Demonstrating the financial impact of clinical libraries: a systematic review

Planning changes to health library services on the basis of impact assessment

Evaluation of teaching and training sessions for maximum impact

Contact Info

Product

Resources

About