The impact of knowledge management on performance in nonprofit sports clubs: the mediating role of attitude toward innovation, open innovation, and innovativeness

Delshab, Vahid; Winand, Mathieu; Boroujerdi, Saeed Sadeghi; Hoeber, Larena; Mahmoudian, Abed

doi:10.1080/16184742.2020.1768572

Cited by 48 publications

(72 citation statements)

References 63 publications

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“…One consequence of such actions would be increase in consumer retention. Due to the challenging objectives and limited resources of NPSCs, facilitating knowledge processes to develop the newness and quality of services can be an important tool to improve the performance of these organizations (Delshab et al , 2020b) and leverage consumer retention and loyalty (Koenigstorfer and Wemmer, 2019). In general, sport researchers and managers need to focus more on activities that contribute to enhancing knowledge about and from the consumer.…”

Section: Discussionmentioning

confidence: 99%

“…Applying the knowledge discovery process, organizations develop their marketing strategies in ways that improve perceptions of their service quality to both attract and retain consumers (Rajagopal, 2014). As attracting and retaining consumers through the use of knowledge represent key determinants of success for NPSCs (Delshab et al ., 2020b; Koenigstorfer and Wemmer, 2019), research in this context is particularly valuable.…”

Section: Introductionmentioning

confidence: 99%

“…In the context NPSCs, although empirical research has been conducted on knowledge-related factors (e.g. Delshab et al, 2020a, b; Wemmer et al , 2016), however, prior research have paid little attention on CKM (Behnam et al , 2016; Behnam et al , 2020). Given that NPSC's business models are predominantly consumer-oriented, and CK is an important asset for their businesses, effective CKM enables NPSCs to gain competitive advantages through the development of services.…”

Section: Introductionmentioning

confidence: 99%

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The impact of consumer knowledge on profitable consumer loyalty through perceived service quality and psychological involvement in non-profit sport clubs

Behnam

Pyun

Doyle

et al. 2020

IJSMS

Self Cite

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PurposeThe purpose of this research was to test the influence of consumer knowledge management on attitudinal and behavioral loyalty through service quality and psychological involvement.Design/methodology/approachThe participants (N = 396) were recruited through a convenience sampling technique from non-profit sport clubs in Iran. Data were analyzed with the Structural Equation Modeling using Mplus 7.4.FindingsThe results revealed that the effects of service quality on psychological involvement were dependent on consumer knowledge management. Furthermore, there were the mediating effects of service quality and psychological involvement in the relationships between the consumer knowledge management and loyalty.Practical implicationsThe research findings provide valuable insights for non-profit sport club managers seeking to better attract and retain their consumers by demonstrating the importance of investing in consumer knowledge management initiatives. Managers should thus integrate knowledge orientation into their marketing and relationship management strategies and apply the strategy into consumer knowledge within club services.Originality/valueThis study empirically highlights the important role of knowledge from, for and about the consumer on perceived service quality and loyalty building among the non-profit consumer base.

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Section: Discussionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

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The impact of consumer knowledge on profitable consumer loyalty through perceived service quality and psychological involvement in non-profit sport clubs

Behnam

Pyun

Doyle

et al. 2020

IJSMS

Self Cite

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“…Developing flourishing among intercollegiate athletics employees is an important consideration in that employees' job attitudes of the management of organizations has been regarded as a mechanism to enhance innovation, organizational performance, and overall business success (Bakker and Schaufeli, 2008). For example, sport employees' positive attitudes and personal growth capabilities can enhance competitiveness and organizational performance (Delshab et al , 2021, in press; Winand et al , 2013). In this regard, this current study offers two means (e.g.…”

Section: Discussionmentioning

confidence: 99%

Developing flourishing among employees in the college sport workplace

Schuetz

Paek

Oja

et al. 2021

SBM

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PurposeThe purpose of this paper is to explore how flourishing is achieved among sport employees working at intercollegiate sport organizations in the USA. To do so, a model is constructed that examines the impact of pride and path-goal leadership on job engagement and then flourishing. The model is grounded in the Human Resource Development (HRD) paradigm to extend the literature on positive performance outcomes in sport organizations.Design/methodology/approachQuantitative methods were used to analyze the data. Altogether, 282 useable surveys were completed by sport employees working in intercollegiate athletics departments. The hypotheses were examined with structural equation modeling to provide robust calculations of the relationships within the model.FindingsThe findings of this study demonstrated that both path-goal leadership and pride enabled job engagement, which in turn supported flourishing among intercollegiate athletics employees (e.g. equipment, marketing or facility/event positions). Job engagement is positioned as an important variable as it linked path-goal leadership and pride with flourishing.Originality/valueThis study examined mechanisms (i.e. path-goal leadership, pride) to enhance intercollegiate athletics employees' personal resources (i.e. job engagement, flourishing) through the HRD paradigm. The HRD framework posits that improved employee functioning leads to a superior organizational performance and has yet to be assessed within intercollegiate athletics. The findings add to the HRD literature by focusing on employees' workplace experiences and generating pathways to improved job engagement and the subsequent influence on intercollegiate athletics employees' ability to flourish, which is also understudied.

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“…Clubs do engage in innovation, or initiatives that are perceived as "new" by the organization (Delshab et al, 2020;Hoeber et al, 2015;Hoeber & Hoeber, 2012;Wemmer & Koenigstorfer, 2016). However, research suggests that incremental adjustments will be more tolerable than radical or fundamental changes to current practices (Hoeber et al, 2015).…”

Section: Embracing Innovationmentioning

confidence: 99%

Return to community sport: leaning on evidence in turbulent times

Doherty

Millar

Misener

2020

Managing Sport and Leisure

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This commentary considers return to organized sport amidst the COVID-19 pandemic in the context of nonprofit community (grassroots) sport clubs that are the backbone of sport in many countries around the world. Local clubs can be vulnerable to challenging conditions at the best of times, and are at risk of significant negative impact if they cannot weather the storm of the current pandemic and resume their sport delivery. The opportunity and importance of drawing on evidence-based insights during these unprecedented times is highlighted here, by connecting examples of existing knowledge in several key areas (assessing and building capacity, embracing innovation, and adapting top-down policy directives to the local context) with the challenges facing community sport clubs. Potential directions for new research during and post-pandemic that builds on such foundational knowledge are also presented, charting a course for new inquiry that will support a more resilient community sport sector for the future.

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The impact of knowledge management on performance in nonprofit sports clubs: the mediating role of attitude toward innovation, open innovation, and innovativeness

Cited by 48 publications

References 63 publications

The impact of consumer knowledge on profitable consumer loyalty through perceived service quality and psychological involvement in non-profit sport clubs

The impact of consumer knowledge on profitable consumer loyalty through perceived service quality and psychological involvement in non-profit sport clubs

Developing flourishing among employees in the college sport workplace

Return to community sport: leaning on evidence in turbulent times

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