The impact of knowledge characteristics on process performance: experimenting with the conversion perspective on knowledge transfer velocity
Marcus Grum,
Norbert Gronau
Abstract:PurposeWith shorter product cycles and a growing number of knowledge-intensive business processes, time consumption is a highly relevant target factor in measuring the performance of contemporary business processes. This research aims to extend prior research on the effects of knowledge transfer velocity at the individual level by considering the effect of complexity, stickiness, competencies, and further demographic factors on knowledge-intensive business processes at the conversion-specific levels.Design/met… Show more
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