The impact of IT-technological innovation on the productivity of a bank’s employee

Obeng, Asare Yaw; Boachie, Emmanuel

doi:10.1080/23311975.2018.1470449

Cited by 20 publications

(15 citation statements)

References 18 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Each dimension of service innovation predicts employee productivity. Though some attempts were put by researchers, their focus remained the banking sector (Technological innovation-Abbas et al, 2014;Imran et al, 2014;Obeng. & Boachie, 2018), manufacturing and financial sector (human capital innovation; McGuirk et al, 2015).…”

Section: Theoretical Implicationsmentioning

confidence: 99%

Dimensionality and consequences of service innovation: An empirical study of hospitality industry

Bhat

Sharma

2021

Cogent Business & Management

View full text Add to dashboard Cite

Based on service dominant logic (SDL) and resource-based view (RBV), this study investigates the impact of service innovation-underlying dimensions, namely, technological innovation, organizational innovation and human capital innovation on market performance and employee productivity in the hospitality industry. The study also validates and confirms the multidimensionality of service innovation in the hospitality industry. Perceptions of 400 hotel managers were used to explore the relationship. Exploratory factor analysis and confirmatory factor analysis followed by structured equation modeling were employed to examine the data. The empirical results indicate that the three-dimensional model provides a solid foundation and accomplishes an excellent fit for data. Empirical results suggest that service innovation has an influential impact on market performance. Similarly, results demonstrate that service innovation has a positive influence on employee productivity. These findings offer insight into dimensionality and consequences of service innovation for academic research and bring value to service contexts particularly hospitality.

show abstract

Section: Theoretical Implicationsmentioning

confidence: 99%

Dimensionality and consequences of service innovation: An empirical study of hospitality industry

Bhat

Sharma

2021

Cogent Business & Management

View full text Add to dashboard Cite

show abstract

“…is outcome is also in line with previous empirical evidence that has found a significant positive relationship between IB and EI. For instance, [38] indicated that IT has contributed to high employee creativity and productivity in banks. is output is also in line with [7], in which it was found that IT results in more significant employee performance.…”

Section: Discussionmentioning

confidence: 99%

“…ey further suggested that, it is required to improve conditions of access in providing satisfactory high-speed connectivity and infrastructure of Internet services; to reduce costs related to Internet connection by supporting healthy competition among service providers; and to impart digital literacy to individuals who may highlight the benefits and advantages provided by the usage of Internet. Technology answers can help a financial institution to innovate on methods such as digital dispersal of banking correspondence, direct banking, tolerating electronic documentation from clients [38], enhancing employee performance, and lowering inefficiencies [18]. Siddik et al [4] researched the impact of innovative technology on the profitability of Bangladeshi banks.…”

Section: Eoretical Review Of the Literature And The Conceptualmentioning

confidence: 99%

The Mediating Role of Employee Innovativeness on the Nexus between Internet Banking and Employee Performance: Evidence from the Republic of Congo

Pea-Assounga

Yao

2021

Mathematical Problems in Engineering

View full text Add to dashboard Cite

In recent years, banks have begun to realize the importance of Internet banking services and their connection with the banking sector. The main purpose of this article was to find the mediating role of employee innovativeness in the relationship between Internet banking and employee performance of certain banks in the Republic of Congo. A 350-sample size was considered, and a partial least square and structural model equation was used for data analysis. The research results suggested that Internet banking positively affects employee performance and employee innovativeness. They also confirmed that employee innovativeness partially mediates the relationship between Internet banking and employee performance. The theoretical model was built based on Diffusion of Innovation (DOI) Theory, Job Demands-Resources (JD-R) Model, Absorptive Capacity Theory (ACT), and Resource-Based View Theory. This work makes a more accurate contribution to the literature on Internet banking and employee performance. The study further provided recommendations and suggests directions for future studies.

show abstract

“…According to the NWA, "basic human needs and ecological reserve" must be determined at the catchment level for each water body (RSA Act No. 36,1998). Despite the comprehensive and integrated approach outlined in the NWA, South Africa experienced difficulties implementing critical components due to challenges related with leadership, technical skills, accountability, implementation timeframes, and lack of implementation capacities (Mehta et al, 2014).…”

Section: Water Governance In the Olifants River Basinmentioning

confidence: 99%

Transboundary Water Resources for People and Nature: Challenges and Opportunities in the Olifants River Basin

et al. 2019

View full text Add to dashboard Cite

This paper proposes that transboundary water governance needs to become an essential input to sustainable governance of protected natural reserves. The paper reviews the challenges and opportunities for such governance mechanisms, and identifies the factors behind successful practices. Successful transboundary governance of water and nature requires the reduction of associated transaction costs. Firstly, water diplomacy through joint research, data collection and monitoring, capacity building, dialogues for consensus building, promoting responsible leadership and providing advisory support can help in overcoming mistrust between stakeholders and create opportunities for cooperation. Secondly, power asymmetries may hinder transboundary water governance, therefore, there is a need to involve multi-scale links across stakeholders to counterbalance local power asymmetries and engage all stakeholders in consultations and negotiations. Thirdly, transboundary water governance is critically dependent on accurate and transparent data and analysis tools for informing policy decisions. Science-policy interactions for facilitating transboundary water governance were found to be most effective when the knowledge on joint water and nature governance is coproduced in a trans-disciplinary manner, in collaboration with wide-ranging informal networks of scientists, policy makers, and civil society. Finally, transboundary water governance organizations can serve as platforms for facilitating water diplomacy, building trust and cooperation, especially when they are granted the ability to enter into binding cooperative agreements regardless of external political pressures.

show abstract

The impact of IT-technological innovation on the productivity of a bank’s employee

Cited by 20 publications

References 18 publications

Dimensionality and consequences of service innovation: An empirical study of hospitality industry

Dimensionality and consequences of service innovation: An empirical study of hospitality industry

The Mediating Role of Employee Innovativeness on the Nexus between Internet Banking and Employee Performance: Evidence from the Republic of Congo

Transboundary Water Resources for People and Nature: Challenges and Opportunities in the Olifants River Basin

Contact Info

Product

Resources

About