The impact of ISO 9000 and TQM on best practice/performance

Prabhu, Vas; Appleby, Alex; Yarrow, David; Mitchell, Ed

doi:10.1108/09544780010318334

Cited by 52 publications

(36 citation statements)

References 2 publications

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“…Eskildsen & Kanji conducted a study that found that poor management of people and processes is reflected in two of the results criteria (Eskildsen, 1998). Prahbu et al demonstrated strong associations between the enabler criterion Human Resources and the result criterion Professionals; between the enabler criterion Leadership and the result criterion Customers through the assurance of good training for employees; and between people-related issues and operational outcomes measures (Prabhu et al, 2000). Eskildsen & Dahlgaard showed that the enabler criteria Human Resources and Process Control are positively associated with the result criterion Professionals (Eskildsen and Dahlgaard, 2000).…”

Section: Literature On the Results Of Applying The Efqm Excellence Modelmentioning

confidence: 99%

The EFQM Model as a framework for total quality management in healthcare

Schoten

Blok

Spreeuwenberg

et al. 2016

International Journal of Operations &Amp; Production Management

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Purpose – To guide organizations toward total quality management (TQM), various models have been developed such as the European Foundation for Quality Management Excellence Model (EFQM Model). The purpose of this paper is to conduct a longitudinal investigation of whether the EFQM Model can serve as a framework for TQM in healthcare. Design/methodology/approach – Data on a national representative survey about quality management (QM) in the hospital population in the Netherlands were used to conduct this study. The survey had five measurement points between 1995 and 2011. Findings – The results of the study show that applying the EFQM Model in hospitals is related to improvement in organizational performance over time, a feedback loop in which hospitals use their results to further improve their organizational processes is established, and improvement is stronger when all the model’s elements are considered simultaneously. Practical implications – The results of the study can be applied by quality managers of healthcare institutions to achieve higher quality of care. Originality/value – Previous research on the relationship between the EFQM excellence model and TQM neglects two essential characteristics of the TQM philosophy, namely, the holistic perspective on QM and the presumed feedback loop of organizational performance that feeds a cycle of continuous quality improvement. The study provides new insights into the long-term benefits of applying the EFQM Model as a framework for TQM in healthcare.

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Section: Literature On the Results Of Applying The Efqm Excellence Modelmentioning

confidence: 99%

The EFQM Model as a framework for total quality management in healthcare

Schoten

Blok

Spreeuwenberg

et al. 2016

International Journal of Operations &Amp; Production Management

View full text Add to dashboard Cite

show abstract

“…The implementation of quality practices in concert with one another is necessary in order to realize the full benefits of TQM (Tamimi, 1998). Some empirical work supports the existence of interrelationships between the enabler side of the EFQM Excellence Model (Dijkstra, 1997; Eskildsen, 1998; Eskildsen and Dahlgaard, 2000; Prabhu et al, 2000; Reiner, 2002; Bou‐Llusar et al, 2005), based on the assumption that these criteria are components of the unique TQM philosophy. As Eskildsen et al (2000) suggest, previous research on the causal structure of the EFQM Excellence Model has shown that the enabler criteria are linked together in a very complex structure, making it very difficult to discern between them.…”

Section: The Efqm Excellence Model As a Tqm Framework: Model And Resementioning

confidence: 99%

An empirical assessment of the EFQM Excellence Model: Evaluation as a TQM framework relative to the MBNQA Model

Llusar

Tena

Roca‐Puig

et al. 2008

J of Ops Management

462

375

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Total quality management (TQM) is an approach to management embracing both social and technical dimensions aimed at achieving excellent results, which needs to be put into practice through a specific framework. Nowadays, quality award models, such as the Malcolm Baldrige National Quality Award (MBNQA) and the European Foundation for Quality Management (EFQM) Excellence Model, are used as a guide to TQM implementation by a large number of organizations. Nevertheless, there is a paucity of empirical research confirming whether these models clearly reflect the main premises of TQM. The purpose of this paper is to analyze the extent to which the EFQM Excellence Model captures the main assumptions involved in the TQM concept, that is, the distinction between technical and social TQM issues, the holistic interpretation of TQM in the firm, and the causal linkage between TQM procedures and organizational performance. Based on responses collected from managers of 446 Spanish companies by means of a structured questionnaire, we find that: (a) social and technical dimensions are embedded in the model; (b) both dimensions are intercorrelated; (c) they jointly enhance results. These findings support the EFQM Excellence Model as an operational framework for TQM, and also reinforce the results obtained in previous studies for the MBNQA, suggesting that quality award models really are TQM frameworks.

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“…It is good for an organisation to have a quality system such as ISO 9000 and use this as a stepping stone for QS 9000 and TQM respectively (Ho, 1994). Moreover, a recent study has shown that companies that systematically adopt best practice starting with ISO 9000 and moving towards a TQM culture achieve significantly higher performance levels (Prabhu, et al, 2000). This claim can be further reinforced by means of another study performed by Hongyi based on the survey of 316 private companies.…”

Section: Relationship Between Qs 9000 and Tqm And Their Link To Iso 9000mentioning

confidence: 99%

QS 9000: an overview and comparison with ISO 9000

Fong

Antony²

2001

The TQM Magazine

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If you would like to write for this, or any other Emerald publication, then please use our Emerald for Authors service information about how to choose which publication to write for and submission guidelines are available for all. Please visit www.emeraldinsight.com/authors for more information. About Emerald www.emeraldinsight.comEmerald is a global publisher linking research and practice to the benefit of society. The company manages a portfolio of more than 290 journals and over 2,350 books and book series volumes, as well as providing an extensive range of online products and additional customer resources and services.Emerald is both COUNTER 4 and TRANSFER compliant. The organization is a partner of the Committee on Publication Ethics (COPE) and also works with Portico and the LOCKSS initiative for digital archive preservation.

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The impact of ISO 9000 and TQM on best practice/performance

Cited by 52 publications

References 2 publications

The EFQM Model as a framework for total quality management in healthcare

The EFQM Model as a framework for total quality management in healthcare

An empirical assessment of the EFQM Excellence Model: Evaluation as a TQM framework relative to the MBNQA Model

QS 9000: an overview and comparison with ISO 9000

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