The impact of IQ and EQ on pre-eminent achievement in organizations: implications for the hiring decisions of HRM specialists

Aydin, Mehmet Devrim; Leblebici, Doğan Nadi; Arslan, Mahmut; Kılıç, Mustafa; Öktem, M. Kemal

doi:10.1080/09585190500082998

Cited by 17 publications

(12 citation statements)

References 16 publications

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“…This impact of high stakes situation on test anxiety might be more pronounced for girls than for boys. This process might contribute to the gender gap favoring males in vocational success despite females’ greater academic success as emotionality is known to be a good negative predictor of vocational success (e.g., Aydin et al, 2005 ; Judge et al, 2013 ) and should be further investigated.…”

Section: Discussionmentioning

confidence: 99%

Subjective Well-Being, Test Anxiety, Academic Achievement: Testing for Reciprocal Effects

et al. 2016

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In the context of adolescents’ subjective well-being (SWB), research has recently focused on a number of different school variables. The direction of the relationships between adolescents’ SWB, academic achievement, and test anxiety is, however, still open although reciprocal causation has been hypothesized. The present study set out to investigate to what extent SWB, academic achievement, and test anxiety influence each other over time. A sample of N = 290 11th grade students (n = 138 female; age: M = 16.54 years, SD = 0.57) completed measures of SWB and test anxiety in the time span of 1 year. Grade point average (GPA) indicated students’ academic achievement. We analyzed the reciprocal relations using cross-lagged structural equation modeling. The model fit was satisfactory for all computed models. Results indicated that the worry component of test anxiety negatively and GPA positively predicted changes in the cognitive component of SWB (life satisfaction). Worry also negatively predicted changes in the affective component of SWB. Moreover, worry negatively predicted changes in students’ GPA. Directions for future research and the differential predictive influences of academic achievement and test anxiety on adolescents’ SWB are discussed with regard to potential underlying processes.

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Section: Discussionmentioning

confidence: 99%

Subjective Well-Being, Test Anxiety, Academic Achievement: Testing for Reciprocal Effects

et al. 2016

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“…Employees' soft skills are considered to directly influence their job performance and customer-oriented service behaviors. For example, Aydin et al (2005) suggested that emotional intelligence, including interpersonal and intrapersonal elements, leads to prominent success in the workplace. Kantrowitz (2005) also noted that soft skills can facilitate employee service performance because employees use their soft skills to closely align themselves with customers' emotional conditions and effectively apply technical skills and knowledge to provide services suitable for customers' needs.…”

Section: Customer Orientation Behaviorsmentioning

confidence: 99%

Effective training methods for fostering exceptional service employees

Luo¹,

Wang

Tai

2019

JHTI

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Purpose The purpose of this paper is to examine the essential abilities service employees need to deliver an exceptional service that delights customers and to identify effective methods to train exceptional service employees. Design/methodology/approach The authors conducted in-depth interviews with seven senior butlers and three human resource managers from four of the most renowned five-star hotels in Taiwan. Interviews with the two groups of participants provided good triangulation and allowed us to gain different perspectives and to obtain a more holistic understanding of the research topic. Findings This study systematically organized the essential abilities required to deliver delightful service into three hierarchical levels: professionalism, the ability to respond to customers’ emotions and hidden needs and build bonds with them, and the ability to deliver one-stop service. The authors propose that the most effective training method is to develop a customer-oriented service climate. Such an environment will enable service employees to be naturally molded into exceptional service personnel. Several training methods are identified to build a customer-oriented service environment within a company. Research limitations/implications This study focused on the staff of five-star hotels. The proposed service standards and abilities may only be applicable to high-end service providers. Furthermore, this study used only a qualitative research method (in-depth interviews) to develop a preliminary training model to foster outstanding service employees. This model can be further verified using a quantitative method and a larger number of participants in a future study. Originality/value This research provides contributions to the literature on delightful service and human resources management.

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“…Since the work by the theorists in the 1990s, especially Goleman's widely read book published in 1995, interest in emotional intelligence research and knowledge has grown tremendously in the fields of sociology, psychology, organizational behavior, and leadership (Chrusciel, 2006;Salovey & Grewel, 2005). Many scholars now believe that personal achievement and interpersonal satisfaction are highly dependent on emotional intelligence competencies (Devrim, Nadi, Mahmut, Mustafa, & Mustafa Kemal, 2005;Mayer, Salovey, & Caruso, 2004). Other scholars have yet to accept the validity of emotional intelligence (e.g., Conte, 2005;Landy, 2005;Locke, 2005), creating a divide as to the value and validity of emotional intelligence theory.…”

Section: Overview Of Emotional Intelligence Conceptsmentioning

confidence: 99%

“…The development of the emotional intelligence construct addressed a gap in psychology: specifically, how individuals differ in emotional abilities . Emotional intelligence is considered complementary to cognitive abilities of technical intelligence (Brown & Moshavi, 2005;Cherniss, 2000;Devrim et al, 2005;Hoffman & Frost, 2006). Unlike IQ, which is based on technical knowledge, emotional intelligence uses emotion as a means for processing information and making decisions (Ciarrochi & Mayer, 2007).…”

Section: Overview Of Emotional Intelligence Conceptsmentioning

confidence: 99%

Manager’s Emotional Intelligence, Their Perceived Use of Directive and Supportive Leader Behaviors and Resultant Employee Satisfaction

Benson¹,

Zigarmi

Nimon³

2012

JBAR

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This study examined the possible relationships between a manager's emotional intelligence, direct reports' perceptions of the manager's use of directive and supportive leader behaviors and the direct reports' perceptions of satisfaction with their manager. A total of 109 managers, from a large public utility company located in the northeast, completed the Mayer-Salovey-Caruso Emotional Intelligence Test (MSCEIT), and 525 direct-report employees completed the Leader Action Profile (LAP) assessment. Hierarchical linear modeling analyses of the data revealed positive relationships between emotional intelligence and five specific supportive leadership behaviors, and between emotional intelligence and employee satisfaction with their manager. Suggestions for human resource practitioners, leadership development practitioners, and researchers are made based on the results.

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The impact of IQ and EQ on pre-eminent achievement in organizations: implications for the hiring decisions of HRM specialists

Cited by 17 publications

References 16 publications

Subjective Well-Being, Test Anxiety, Academic Achievement: Testing for Reciprocal Effects

Subjective Well-Being, Test Anxiety, Academic Achievement: Testing for Reciprocal Effects

Effective training methods for fostering exceptional service employees

Manager’s Emotional Intelligence, Their Perceived Use of Directive and Supportive Leader Behaviors and Resultant Employee Satisfaction

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