DOI: 10.1016/j.ijpe.2020.107956
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Abstract: Scholars and practitioners have recognized the importance of supply chain (SC) resilience. However, it remains unclear how to build SC resilience and whether SC resilience can enhance firm performance and bring values to customers. By analyzing data collected from 206 manufacturers in China, this study empirically examines how firms implement different information technology (IT) patterns (exploitative versus explorative) with SC partners to achieve supplier and customer resilience from information processing …

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