The Impact of Information Systems Investment on Bank Performance in Ghana

Abstract

The) advancement) of) technology) is) a) necessity) of) the) current) era.) Businesses) need) to) adopt) and) embrace) new) technologies) to) provide) excellent) business) operations) and) services) to) their) customers.) This) study) looks) at) the) impact) of) information) systems) investment)on)bank)performance)in)Ghana.)The)major)objectives)are;)(1))to)determine) the)types)of)technology)that)the)banks)invest)in)(2))to)find)out)the)level)of)IS)investment) in)the)banks)and)(3))to)determine)the)relationship)between)IS)investments)and)bank's) performance.) The) following) hypothesis) was) proposed) and) tested) statistically) "Information) systems) investment) has) a) positive) relationship) with) bank) performance".) This) study) adopted) the) survey) methodology.) Taking) into) account) the) purpose) of) the) study)and)the)research)hypothesis,)this)study)is)comfortably)placed)within)a)scientific) epistemology)of)logical)positivism.)The)cases)investigated)were)local)banks)and)foreign) banks.) The) six) banks) used) were) named) Bank) A,) Bank) B,) Bank) C,) Bank) D,) Bank) E) and) Bank) F) respectively) for) the) sake) of) anonymity.) The) population) for) the) study) was) the) strategic) staff) from) the) six) banks) all) selected) at) their) Head) Offices) in) Greater) Accra) Region.)The)findings)revealed)that,)there)has)been)a)high)rate)of)investment)in)the)past) three)years)made)by)the)various)banks.)The)findings)also)revealed)that)both)the)foreign) banks)and)the)local)banks)asserted)to)the)fact)that,)market)share,)profitability)and)ROA) increases)as)IS)investments)are)employed)in)the)industry.)Subjecting)the)hypothesis)to) statistical) test) also) showed) that,) information) systems) investment) has) a) positive) relationship) with) bank) performance.) This) study) would) help) bank) managers) to) recognize) the) importance) of) information) systems) investment) and) its) use) to) gain) competitive)advantage)and)increase)profit)margins.

Information Communication Technology and Decision Making Effectiveness of Selected Money Deposit Banks in Nigeria

“…Using information gathered from the Nigerian banking sector, Okonkwo and colleagues [26] examined technological advancement and its implications on the banking sector and found that these developments have a big impact on the sector. Ankrah [27] looked at how Internet banking would affect the Ghanaian banking sector and discovered that managers could make wellinformed decisions by quickly contacting the appropriate bank branch thanks to the high caliber of ICT. The impact of early bank deployment of Automated Teller Machine (ATM) technology on employee productivity in Pakistan was scientifically investigated by Toseef et al [23].…”

Impact of Technological Innovations on Bank Performance in Selected West African Countries (1997-2020)

“…To further highlight the huge impact digital automation and innovations in the financial sector plays in the advancement and performance of banks in Ghana, Ankrah (2014) studied six banks in Accra. The operating employees were chosen using simple random sample, whereas the bank customers were chosen using purposive sampling.…”

Mobile Money – A Potential Threat to Banks?

“…Traditional banks do face this problem as well. [26] points out despite years of massive investments by banking institutions in Information Systems infrastructure, they acknowledge recurring technical challenges including when "the network is down".…”