The impact of inertia and user satisfaction on the continuance intentions to use mobile communication applications: A mobile service quality perspective

Wang, Wei Tsong; Ou, Wei Ming; Chen, Wen Yin

doi:10.1016/j.ijinfomgt.2018.10.011

Cited by 183 publications

(175 citation statements)

References 117 publications

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“…In the context of GOSC, user gratifications manifest in different angles. For example, recent studies have shown that many other factors, such as rich user experience [74][75][76][77][78], and value-added customer services [79][80][81] exert powerful impacts on users' behaviors, since more and more customers prefer to receive gratification from different channels, in addition to having it through price value only. However, this study suggests that promotion strategies, such as discount and red envelopes, can raise the perceived price value of products in GOSC, thus, retaining consumers' platform usage in the long run.…”

Section: The Linkage Between Cognitive/emotional States and Consumer mentioning

confidence: 99%

Exploring Determinants of Consumers’ Platform Usage in “Double Eleven” Shopping Carnival in China: Cognition and Emotion from an Integrated Perspective

Wang

Zhao

2020

Sustainability

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There is a great deal of interest concerning how e-commerce in China can be developed in sustainable ways. Answering this question requires not only the strategic management at the aggregate level, but also developing a micro framework that can effectively understand the cognitive-behavioral pathway of consumers in various online contexts. This paper focuses on the “Double Eleven” Global Online Shopping Carnival (GOSC) in China and attempts to investigate the determinants of consumers’ behaviors of shopping platform usage. The distinguishing feature of this study is that we define GOSC as a unique scenario compared to normal online shopping context, where consumers’ emotional state towards such an event plays a larger role in determining behaviors. Based on Cognitive Emotion Theory (CET), the main findings of this paper suggest that (1) consumers’ behaviors of online platform usage can be affected by both cognitions related factors, including price value, gamification and personalized services, and by emotional state such as having arousal and being pleasured; (2) cognition has an effect on emotional state, such as the positive effect of price value on arousal and pleasure or gamification on arousal. Our study, therefore, has highlighted a number of key points to the sustainable development of GOSC. Limitations and further research directions are also discussed.

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Section: The Linkage Between Cognitive/emotional States and Consumer mentioning

confidence: 99%

Exploring Determinants of Consumers’ Platform Usage in “Double Eleven” Shopping Carnival in China: Cognition and Emotion from an Integrated Perspective

Wang

Zhao

2020

Sustainability

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“…Users will use additional features and when the main functions of the application are fulfilled, the user feels satisfaction. The reason for such outcome might be related to the fact that interaction quality, environment quality, inertia, and user satisfaction are key determinants of continuance intention, while outcome quality is not (Wang, Ou, & Chen, 2019). The main purpose of making this application utilitarian is not to create a social environment, but that users would interact with other users or admin when they find problems in using the application.…”

Section: Resultsmentioning

confidence: 99%

Factors Influencing Consumer Affection and Consumer Engagement in Mobile Application

Sari¹,

Alversia²

2019

Proceedings of the 2019 International Conference on Organizational Innovation (ICOI 2019)

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The need for internet technology is growing rapidly, leading many companies to develop services that can make it easier for consumers to access even when they are mobile. Mobile application is one of the solutions for consumers to connect with the internet anywhere through their gadget. PT. Telekomunikasi Indonesia, Tbk., one of the internet service providers in Indonesia, saw that chance and developed mobile application wifi.id GO that can connect seamlessly through Indonesia's Wi-Fi network. During the year 2018, however, of consumers of wifi.id GO that had the application in their gadget, only 1.9% of users install it throughout the year. Therefore, it is important to understand how to design mobile application wifi.id GO-based on consumer preferences so the consumers continuing to using the application is increased and builds a sustained relationship. This research seeks to understand which features of mobile application wifi.id GO stimulate consumer affection, leading to continuous use and consumer engagement behavior. This study used an online questionnaire to collect data from 364 respondents. The data were analyzed using Structural Equations Modeling. The results indicate that features such as information quality and design solutions will result in higher affection leading to continuous usage and consumer engagement behavior of mobile application wifi.id GO. Moreover, consumer affection positively influenced users' intention to continuous usage, and also positively influenced users' consumer engagement behavior of mobile application wifi.id GO. However, functionality and consumer interaction features are not found to be positively related to consumer affection with mobile application wifi.id GO.

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“…Sustainability 2018, 10, x FOR PEER REVIEW 3 of 15 and has been verified in the online context, it was developed in an end computer context and remains limited in its ability to measure the communication characters of a virtual community [37,38]. Therefore, the study investigated the precise composition of user satisfaction and community building [39,40] to evaluate teachers' satisfaction with the ICSS.…”

Section: The Architecture Of the Icssmentioning

confidence: 99%

Teaching Ecosystem Design: Teachers’ Satisfaction with the Integrated Course Service System

Hung

Hsian

et al. 2019

Education Sciences

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In order to support teachers preparing their teaching resources, a teaching ecosystem for developing an online service system to acquire teaching materials, the Ministry of Education (MOE) in Taiwan, implemented an Integrated Course Service System (ICSS) to assist teachers in searching for instructional resources from distributed Educational Six Learning Networks (ESLN) of MOE. The study designed the ICSS and developed an instrument to investigate the satisfaction for the teachers of primary schools, junior high schools and senior high schools. By analyzing 253 teachers, the results show that demographics, such as age, school level, teaching experience and position, have significant effects on the ICSS satisfaction. Further, the teachers were found to be satisfied with the system content, system accuracy, report format, ease of use, system timeliness and community building offered by the ICSS that helps us to understand the teachers' online behavior in more detail for the popularization of the course service system.

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The impact of inertia and user satisfaction on the continuance intentions to use mobile communication applications: A mobile service quality perspective

Cited by 183 publications

References 117 publications

Exploring Determinants of Consumers’ Platform Usage in “Double Eleven” Shopping Carnival in China: Cognition and Emotion from an Integrated Perspective

Exploring Determinants of Consumers’ Platform Usage in “Double Eleven” Shopping Carnival in China: Cognition and Emotion from an Integrated Perspective

Factors Influencing Consumer Affection and Consumer Engagement in Mobile Application

Teaching Ecosystem Design: Teachers’ Satisfaction with the Integrated Course Service System

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