The impact of industry force factors on resource competitive strategies and hotel performance

Tavitiyaman, Pimtong; Qu, Hailin; Zhang, Hanqin Qiu

doi:10.1016/j.ijhm.2010.11.010

Cited by 87 publications

(77 citation statements)

References 59 publications

(91 reference statements)

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“…Thus, the present study is in line with previous CRM studies (Akroush et al, 2011;Dutu & Halmajan, 2011;Kasim & Minai, 2009), which demonstrated that CRM technology plays a vital role in improving business performance. Furthermore, current finding is consistent with findings of Camisón (2000) and Tavitiyaman et al (2011). Camisón (2000 stated that information technology creates added value within the hotel firm.…”

Section: Discussionsupporting

confidence: 93%

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Customer Relationship Management (CRM) Technology and Organization Performance: Is Marketing Capability a Missing Link? An Empirical Study in the Malaysian Hotel Industry

Mohammed¹,

Rashid²,

Tahir³

2014

ASS

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Due to the aggressive market competition in hotel sector, it is critical that hotels should adopt new strategy like CRM technology to assist hotel employees, serve customers better and improve organization performance. However, prior studies indicated that the relationship between CRM technology and organization performance is equivocal. These mixed results may be to a lack of understanding of the mechanisms that link CRM technology and organization performance. For this reason, the study used marketing capabilities (planning and implementation) as mediators between CRM technology and organization performance. The study surveyed a sample of 447 hotels firm in Malaysia and used correlation and regression for analyses and testing. The findings suggest that CRM technology is associated with the four dimensions of organization performance (i.e. financial, customer, internal process and learning and growth). In addition the findings reveal that marketing capabilities (planning and implementation) play a mediator role in the relationship between CRM technology and various dimensions of organization performance.

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Section: Discussionsupporting

confidence: 93%

“…Camisón (2000 stated that information technology creates added value within the hotel firm. Similarly, Tavitiyaman et al (2011) argue that effective information technology brings convenience to both employees and customers in hotel sector.…”

Section: Discussionmentioning

confidence: 99%

Customer Relationship Management (CRM) Technology and Organization Performance: Is Marketing Capability a Missing Link? An Empirical Study in the Malaysian Hotel Industry

Mohammed¹,

Rashid²,

Tahir³

2014

ASS

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“…The negative correlation and beta imply that the existence of technology-related problems has the effect of reducing the performance of businesses in the food processing industry. In support, the results of studies conducted by Tavitiyaman, Zhang andQu (2011) andForsman andTemel (2011) showed a strong negative relationship occurring between technology-related problems and business performance. These results were connected to the decrease in both market share and profits by businesses experiencing technology-related problems, as they were unable to match the performance of their technologically advanced competitors.…”

Section: Technology and Business Performancementioning

confidence: 71%

Supply chain management problems in the food processing industry: Implications for business performance

Nguegan

Mafini

2017

Acta Commercii

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Orientation: In emerging economies such as South Africa, the implementation of supply chain management is characterised by significant problems. Despite its continued growth and importance to the economy, the food processing industry in the country remains vulnerable to these problems, which threaten its viability.Motivation for the study: The aim of this study was to investigate supply chain management problems in the food processing industry and their influence on business performance. The study was motivated by the need to use supply chain management practices as a tool to improve business performance in the food processing industry.Research design, approach and method: A questionnaire was distributed to a sample of 303 supply chain professionals working in the food processing industry in Gauteng Province. The collected data were analysed by using descriptive statistics, factor analysis, Pearson correlations and regression analysis.Main findings: Supply chain management problems were identified in seven areas, namely human resource management, technology, facilities, supplier relationship management, customer relationship management, regulatory factors and logistics and transportation. Except for regulatory factors, all supply chain management problems negatively predicted business performance.Contribution or value-add: Practically, the study enables supply chain professionals in the food processing industry to understand the sources of problems and use this information to develop solutions for the improvement of business performance. Theoretically, the study endorses the view that part of the key to resolving business performance complications in the food processing industry involves streamlining supply chain management by resolving its identifiable problems.

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“…The two authors recommended that, in order to gain higher performance, the different types of hotel establishments should understand their competitive advantage before implementing CRM strategies. Tavitiyaman, Qu, and Zhang (2011) integrated the Porter's five force model and resource-based approach to measure the hotel performance in the United States. The result of the undertaking revealed that the hotels with the advantage of low customer bargaining power ISSN 2157-6068 2014 and low threat of new hotel entrants showed strong human resource and information strategies.…”

Section: Factors Influencing Sustainability In the Hospitality Industrymentioning

confidence: 99%

Competitiveness and Sustainability of the Hotel Industry: The Case of Hotels in Pampanga

Lacap¹,

Afbe²

2014

BMS

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The study aims to scrutinize the competitiveness and sustainability of the hotel industry in Pampanga, Philippines. Its primary objectives include 1) assessing the competitive intensity and attractiveness of the hotel industry; 2) analyzing the factors affecting the industry; and 3) identifying the issues, concerns, and prospects of the industry, and 4) formulating competitiveness and sustainability frameworks. Through the use of focus-group discussion and in-depth interviewing, the finding revealed that the hotel industry in Pampanga is highly competitive. The results also showed that, despite the bright future of the hotel industry of the province brought about by internal and external factors, still, hotel owners and managers expressed their issues and concerns that can directly and indirectly affect the hotel industry in general. Moreover, to boost the level of competitiveness, the key players which include hotel establishments, the government sector including the provincial tourism office, the regional office of the Department of Tourism (DOT), and the local government units (LGUs) and the academe should help and work hand in hand in promoting and supporting the tourism and hospitality sector of Pampanga. The sustainability framework on one hand includes strategies such as: 1) clear brand image for Pampanga, 2) sustainable/year-round tourist activities, 3) new system of hotel accreditation, 4) law enforcement and security assurance, 5) proper promotion for Pampanga as a tourist destination, 6) improvement of hospitality and tourism infrastructure, and 7) use of technology-enabled hotel reservation system.

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The impact of industry force factors on resource competitive strategies and hotel performance

Cited by 87 publications

References 59 publications

Customer Relationship Management (CRM) Technology and Organization Performance: Is Marketing Capability a Missing Link? An Empirical Study in the Malaysian Hotel Industry

Customer Relationship Management (CRM) Technology and Organization Performance: Is Marketing Capability a Missing Link? An Empirical Study in the Malaysian Hotel Industry

Supply chain management problems in the food processing industry: Implications for business performance

Competitiveness and Sustainability of the Hotel Industry: The Case of Hotels in Pampanga

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