The impact of industrial Internet of things on sustainable performance: the indirect effect of supply chain visibility

Abstract

PurposeSustainable management has become a strategic and popular requirement for stakeholders, as the ability to create competitive advantages in the current dynamic business environment and the pressures of digital transformation need to be increased attention in achieving the highest level of sustainable performance. The main objective of this paper is to explore the direct effects of the industrial Internet of things and supply chain visibility on sustainable performance (economic performance, environmental performance and social performance), in addition to evaluating the indirect effects that supply chain visibility plays in these relationships.Design/methodology/approachTo achieve the purposes and objectives of this work, a conceptual model was developed by referring to the current works in the literature, and the theoretical model was developed, and then data were collected through the questionnaire and by the snowball sampling method, as 380 questionnaires were used. In the data analysis, the multivariate analysis technique was used via Covariance-based Structural Equation Modeling (CB-SEM), as hypothesized relationships were evaluated through confirmatory factor analysis (CFA), and then the hypotheses were tested through a structural model.FindingsThe results reached the acceptance of all hypotheses, and this means that all hypothesized relationships were positive, as the impact of the industrial Internet of things was positive on each of the supply chain visibility and economic performance, environmental performance and social performance, and also the supply chain visibility mediated the relationship between each of the industrial Internet of things and economic performance, environmental performance and social performance.Originality/valueThe current paper reported a range of theoretical and practical contributions, as this study is the first to examine these hypothesized relationships together in this way and thus helped this study to develop new perceptions about Industry 4.0 technologies and their potential impacts on supply chain and sustainable performance. Also, this study had a variety of management recommendations that allow managers of pharmaceutical manufacturing companies operating in Jordan to develop their technological capabilities and use them to enhance sustainable performance.

AI Chatbot Adoption in SMEs for Sustainable Manufacturing Supply Chain Performance: A Mediational Research in an Emerging Country

“…It also presents the unique relationship between the adoption of AICs and their significant effect on SSCP (H1) → (β-0.182, p-0.066), partially supported Wamba-Taguimdje et al's (2020), [56] case study research, which focuses on the impact of artificial intelligence on changes in business processes as well as organizational innovations. AIC → SCV (H2) (β-0.745, p-0.000), the output is supported by [23], where researchers found that technology adoption has a mediation effect of SCV among Industrial IoT (IIoT) and sustainable performances.…”

“…By incorporating an AIC, businesses can improve their customer interactions, streamline communication, and respond quickly to customer queries, enabling them to dynamically adjust their customer service approach [23]. AICs' learning and intelligence capabilities empower organizations to stay agile and proactively address evolving customer needs and preferences.…”

“…AI-based technology plays a pivotal role in enhancing SCV [19] by facilitating realtime data sharing, improved communication, and streamlined information flow among supply chain partners. This improved visibility allows organizations to make data-driven decisions, identify potential risks, and respond swiftly to disruptions, thereby enhancing the overall efficiency and resilience of the supply chain [23]. As per the arguments of Deng and Noorliza [34], in today's competitive and sustainable business landscape, organizations recognize the importance of resilience and IC.…”

Key embrace factors for designing sustainable supply chains in Egyptian Industry 4.0

“…SCM is applied from the product design, purchase of the raw materials, manufacturing, distribution, and sale of the product, all of which impose negative impact on the environment and society, if it is not properly managed and optimised (Xiang et al, 2016). Thus, it is necessary to either minimize or eliminate industrial waste that leads to reduce the efficiency of the production process and increase greenhouse effects by thoroughly examining and optimizing the design and management of supply networks (Al-Khatib, 2023).…”

“…, 2016). Thus, it is necessary to either minimize or eliminate industrial waste that leads to reduce the efficiency of the production process and increase greenhouse effects by thoroughly examining and optimizing the design and management of supply networks (Al-Khatib, 2023).…”