The Impact of Indoor Environmental Quality on Occupant Satisfaction in Commercial Buildings: A Comparison of Building Expert Opinions and Residents’ Experiences

Abstract

This paper investigates the Indoor Environmental Quality (IEQ) factors influencing occupant satisfaction in commercial buildings in Iran, contrasting the views of building experts (architects and engineers) with those of building occupants. Employing the fuzzy analytical hierarchy process (FAHP), this study focuses on the four primary IEQ factors: thermal comfort, indoor air quality, visual comfort, and acoustic comfort. The study aims to bridge the gap between expert evaluations and occupant perceptions of IEQ factors in commercial buildings in Iran. By examining the disparities in prioritising IEQ factors between these two groups, the study sheds light on the complexities of IEQ assessment and highlights the importance of considering diverse perspectives in optimising indoor environments. Our methodology includes a survey conducted among 30 building experts (15 architects and 15 building engineers) and 102 occupants, employing FAHP to derive the relative importance weights of each IEQ factor. The results highlight significant disparities between architects, engineers, and occupants in prioritising these factors. Architects emphasise visual comfort (42%), while engineers and occupants view thermal comfort (53% and 41%) as the most crucial factor for occupant satisfaction. The study underscores the complexity of IEQ in commercial buildings and the diverse perspectives influencing its assessment. It contributes to the broader discourse on optimising IEQ, emphasising the need for a comprehensive approach that encompasses both technical expertise and occupant experience.

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“…Nevertheless, some studies indicate that there are notable differences between the views of experts (architects and civil engineers) and the experiences of actual building occupants. Bridging the gap between expert perspectives and the real-world experiences of occupants could help guide the development of building environments that are more effective, sustainable, and userfriendly [61].…”