The impact of human resource management on business process improvement: An analysis within the MSMEs of the textile and clothing industry

Abstract

Business process improvement is necessary given the need to satisfy consumers by delivering value-added products and services. The textile and clothing industry in the age of consumerism of textile and clothing products is facing the challenge of the constant need to meet and exceed consumer expectations. Establishing the practice of continuous business process improvement, especially within the micro, small and medium enterprises (MSMEs) of the textile and clothing industry, as the largest group of companies, is of particular importance in resisting these challenges. As the textile and clothing industry is labor-intensive and a large number of processes operate on the basis of direct engagement of human resources, there is a need to examine the impact of human resource management on the establishment of the practice of business process improvement in MSMEs. Within this paper, the impact of human resource management on the improvement of business processes was examined by applying regression analysis.

Intellectual capital and productivity of managers: The case study of hotel industry in Serbia

“…Human capital is "of vital importance for hospitality industry and its business activities" (Ognjanović, 2020, p.66), "bearing in mind that almost no relationship in the value chain can be fully automated and function without human resource" (Perić et al, 2021, p.44). Human capital is not owned by hotels (Engstrom et al, 2003), but it is important for achieving business success in labor-intensive industry (Dobrosavljević & Urošević, 2020). Human capital is recognized as a key factor in differentiating and gaining a competitive advantage in the hotel and tourism industry (Perić et al, 2020).…”