The impact of hard and soft quality management on quality and innovation performance: An empirical study

Zeng, Jing; Phan, Anh Chi; Matsui, Yoshiki

doi:10.1016/j.ijpe.2014.07.006

Cited by 185 publications

(287 citation statements)

References 64 publications

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“…Most research, however, agree that the main goal of quality management is to improve and meet stakeholder needs by removing deficiencies including error and rework [17,18]. While a vast majority of studies view quality management practices as a single variable (e.g., [18]) other more recent studies delineate the various practices into multiple dimensions (e.g., [3]). In this study we characterize quality management into two different dimensions: social and technical practices.…”

Section: Quality Management Practicementioning

confidence: 99%

“…These practices have a focus toward involvement and commitment of management, employees, and supplier training, learning and cooperation or teamwork [3]. Previous studies have captured the social essence of quality management by a focus on internal social structures (e.g., cross functional cooperation) as well as external social structures (e.g., long-term supplier relationships).…”

Section: Quality Management Practicementioning

confidence: 99%

“…It is generally defined as practices with a focus on controlling processes and products through tools for the purpose of conforming to and satisfying established requirements [3]. Previous literature defines technical quality management in a variety of ways including process management [20][21][22], preventative maintenance [23] and housekeeping [24].…”

Section: Quality Management Practicementioning

confidence: 99%

“…Other research suggests quality management is a known driver of innovation in organizations. Quality management practices have also been associated with operational and financial performance allowing firms to achieve a sustainable competitive advantage ( [2,3];).…”

Section: Introductionmentioning

confidence: 99%

“…We contend a reasonable explanation for these mixed results is due to a lack of understanding of potential contingency factors. To survive in a dynamic and competitive environment, organizations need practices that are aligned with their own individual organizations [3,8]. As such this study seeks to address several contingency factors using a theoretical basis of structural contingency theory.…”

Section: Introductionmentioning

confidence: 99%

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Quality management and innovation: new insights on a structural contingency framework

Schniederjans

2015

Int J Qual Innov

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With increasing market competition, organizations are striving for greater innovation in products and services. Quality management has the potential to invigorate an organization's product, process and administrative innovation when strategically aligned with internal contingencies. This paper seeks to address the relationship between social and technical quality management with innovation. Moreover, this paper empirically assesses contingency factors including organization size, task and managerial ethics which play roles in moderating the relationship between quality management and innovation. Based on an empirical study we find social quality management practices, not technical quality management practices, are positively associated with innovation. We also find a reciprocal positive relationship between social quality management and technical quality management. In addition our research reveals the positive relationship between quality management and innovation is moderated by the effects of organizational size, task and managerial ethics.

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Section: Quality Management Practicementioning

confidence: 99%

Section: Quality Management Practicementioning

confidence: 99%

Section: Quality Management Practicementioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

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Quality management and innovation: new insights on a structural contingency framework

Schniederjans

2015

Int J Qual Innov

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The Mediating Role of Self‐efficacy between Job Challenges and Work Engagement: Evidence from Indian Power Sector Employees

Rai¹,

Patyal

Maheshwari

2020

Journal of Public Affairs

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The study involves testing a mediation model wherein self‐efficacy is proposed as a mediator between challenging job demands and work engagement. The respondents (n = 107) were executives employed in the Indian public sector power major. The hypothesized model was tested using the Structural Equation Modeling techniques. The first three hypotheses proposing the positive relationship among the study constructs (i.e., job challenge and work engagement; job challenge and self‐efficacy; self‐efficacy and work engagement) were confirmed through results. Further, the mediation hypothesis proposing self‐efficacy as a mediator between job challenge and work engagement was established. The findings signify that addressing job challenges helps individuals to build confidence and facilitate their engagement with work.

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The influence of industrial attitudes and behaviours in adopting sustainable construction practices

Maqbool

Saiba

Altuwaim

et al. 2022

Sustainable Development

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Considering the rapid environmental changes, the transitions to sustainable practices in the construction industry is vital now. Though the developed construction industries have already made efforts to switching to more sustainable and environment friendly practices, the developing countries are still lacking it. This research was organised to understand the role of project management practises and integrated methods in the sustainable development in the developing countries, for looking on how such practices can help these construction sectors become sustainable. The moderation effect of industrial attitudes and behaviours on sustainable construction was also conducted to understand the intermediary impacts. A survey based on the snowball sample of 208 construction professionals in Ghana was conducted to determine the impact of project management practises and integrated methods on sustainable construction. Research model was tested by employing bivariate correlation and multiple hierarchical regression analysis techniques, to establish the interrelationships among the project management practices, integrated approaches, industrial attitudes and behaviours, and sustainable construction and to explain these constructs in terms of their common underlying dimensions. The findings highlight that the project management practices and integrated approaches are significantly impacting on the sustainable construction practices in terms of BIM, Digital Twin, LEED, and BREEAM.Whereas the industrial attitudes and behaviours were found to be affecting the project management practises and integrated approaches through moderating role on sustainable construction. The study was concluded by suggesting the importance of sustainable construction practices and shaping industrial attitudes and behaviours towards such practices in the developing construction industries.

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The impact of hard and soft quality management on quality and innovation performance: An empirical study

Cited by 185 publications

References 64 publications

Quality management and innovation: new insights on a structural contingency framework

Quality management and innovation: new insights on a structural contingency framework

The Mediating Role of Self‐efficacy between Job Challenges and Work Engagement: Evidence from Indian Power Sector Employees

The influence of industrial attitudes and behaviours in adopting sustainable construction practices

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