The impact of green training on employee turnover intention and customer satisfaction: An integrated perspective

Han, Jung Woo; Kok, Seng Kiat; McClelland, Robert

doi:10.1002/csr.2534

Cited by 4 publications

(1 citation statement)

References 97 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…A review of the association between OC and EB with respect to EI reveals that employees' EI is an important factor for implementing environmental management systems. Two dimensions of OC, continuance (determination to remain with the organization and not to leave due to potential loss of organization) and normative commitment (feeling an obligation to remain with the organization on ethical grounds) strengthen the employee relationship with the organization and stimulate their EB [32], OC, and its connection with several work domains and related outcomes, including employee participation [33], service quality [34], and turnover [35]. However, the impact of OC and its effect on employee environmental attitude (i.e., EB) in the hospitality sector requires further investigation.…”

Section: Ei Customer-oriented Ocb Oc and Ebmentioning

confidence: 99%

Impact of Employee Job Attitudes on Ecological Green Behavior in Hospitality Sector

Arshad

Abid

Ahmad

et al. 2021

Journal of Open Innovation: Technology, Market, and Complexity

View full text Add to dashboard Cite

Notwithstanding the significant contribution made by employees towards addressing environmental issues, few research studies have explored this important contemporary theme in the hospitality sector. Drawing on the theory of planned behavior (TPB), this research examines the direct and interactive effects of employee environmental job attitudes and behaviors on ecological practices. Using PROCESS Macros on an actual convenient sample of 508 employees working in the hospitality industry, the results show a mixture of anticipated and surprising outcomes. The anticipated outcome is associated with the direct effects of environmental attitude on ecological behavior, while surprising outcomes are in the interaction of job attitudes and behavior (customer-oriented discretionary behavior, organizational commitment). These outcomes provoke employees’ green behavior and contentment with the organization. The originality of this research is to investigate the significant contribution of employees in greening the hospitality sector in an emerging economy.

show abstract

Section: Ei Customer-oriented Ocb Oc and Ebmentioning

confidence: 99%

Impact of Employee Job Attitudes on Ecological Green Behavior in Hospitality Sector

Arshad

Abid

Ahmad

et al. 2021

Journal of Open Innovation: Technology, Market, and Complexity

View full text Add to dashboard Cite

show abstract

Sustainable human resource management and job satisfaction—Unlocking the power of organizational identification: A cross‐cultural perspective from 54 countries

Wojtczuk‐Turek,

Turek,

Edgar

et al. 2024

Corp Soc Responsibility Env

View full text Add to dashboard Cite

Sustainable human resource management is gaining importance in organizations due to its role in developing a sustainable work environment and well‐being. This paper discusses the relationship between employee perceptions of sustainable human resource management and job satisfaction in 54 countries. We propose that sustainable HRM is positively associated with job satisfaction but that this relationship is moderated by employees' identification with the organization and country‐level individualism–collectivism. Thus, we suggest national culture functions as a second‐level moderator of the relationship of sustainable HRM with organizational identification on job satisfaction. Findings from the multi‐level analyses using data from 14,502 employees nested within 54 countries provided support for our hypotheses, namely that employee perceptions of sustainable HRM were positively associated with job satisfaction and that this relationship was more pronounced for employees with lower levels compared to higher levels of organizational identification in individualistic rather than collectivistic countries. These findings bear important implications for both theory and practice.

show abstract

What drives employees' job performance in green hotels? The mediating effect of employee positive mood and satisfaction

Khuong,

Minh Phuong

2024

Corp Soc Responsibility Env

View full text Add to dashboard Cite

What is vague about identifying the impact of Green Human Resource Management practices (GHRMPs) on employee job performance remains under‐explored in the hospitality literature. Based on the theory of planned behavior, this research examines the role of GHRMPs on employee job performance through employee satisfaction and positive mood. Data was collected from 647 staff in 12 hotels from October 2022 to March 2023 and analyzed through PLS_SEM. Results showed that all factors of GHRMPs positively influence positive moods. The non‐significant result is green knowledge and job satisfaction, whereas green attitudes, green skills, and positive moods directly affect job satisfaction. Also, the role of GHRMPs is to strengthen the positive influence of job performance directly and indirectly through positive mood and job satisfaction. However, environmental skills did not affect job performance. This research provides some contributions to the hospitality literature and practical implications for managers of hotels and practitioners.

show abstract

The impact of green training on employee turnover intention and customer satisfaction: An integrated perspective

Cited by 4 publications

References 97 publications

Impact of Employee Job Attitudes on Ecological Green Behavior in Hospitality Sector

Impact of Employee Job Attitudes on Ecological Green Behavior in Hospitality Sector

Sustainable human resource management and job satisfaction—Unlocking the power of organizational identification: A cross‐cultural perspective from 54 countries

What drives employees' job performance in green hotels? The mediating effect of employee positive mood and satisfaction

Contact Info

Product

Resources

About