The Impact of Good Governance on the People’s Satisfaction with Public Administrative Services in Vietnam

Abstract

The State of Vietnam continues to show the cumbersome, limited effectiveness of the public sector and the widespread corruption of public servants. Yet, it has been endeavoring to renovate national governance in the direction of good governance to improve the quality of public services to meet the requirements of an increasingly high level of education and social life democratization. Since 2018, the Vietnamese government has been applying the Satisfaction Index of Public Administrative Services (SIPAS) to measure people’s satisfaction with administrative services. This fact has received full attention from scientists, and there have been many studies on this issue. Therefore, this study has explored the impact of good governance on people’s satisfaction with administrative services by employing some variables of the SIPAS scale, including five dependent variables, namely: accessibility; administrative procedures; civil servants’ ethics and capacity; the results of the procedure settlement; the reception and handling of comments, feedback, and recommendations; and an independent variable, namely the people’s satisfaction, to add more evidence to previous studies and enrich the research literature. This study has been conducted through a cross-sectional survey using an intentional sampling technique (n = 500). The multivariate linear regression analysis technique was applied to prove the hypotheses. According to the research findings, all independent variables have a positive and significant relationship with the dependent variable. They imply that good governance initially has positive and significant effects on the Vietnamese people’s satisfaction level.

Factors affecting Tourist Experience Expectations: Evidence in the Central Highlands of Vietnam

“…The discussion will suggest areas for future research, such as exploring the impact of factors such as technology and social media on tourist experience expectations, and the need for further studies in other regions of Vietnam. The discussion will also suggest the need for longitudinal studies to explore changes in tourist experience expectations over time and the potential impact of these changes on the tourist industry in the Central Highlands of Vietnam (Chien & Thanh, 2022).…”

“…Personal data has inherent disadvantages that are hard to avoid in surveys (Pakpour, Gellert, Asefzadeh, Updegraff, Molloy, & Sniehotta, 2016). Our data is collected over a single period, so there are certain limitations in analyzing and evaluating the results (Xin & Zhanyou, 2019; Chien & Thanh, 2022). Future research should combine cross-sectional and longitudinal studies.…”

Factors Affecting Attitude for Green Transformation Policy in Vietnam

“…This is also an inevitable trend to help ensure a sustainable economy. The proliferation of new power sources exposes the system to sustainability and stability challenges, requiring coordination of both policy and technology to provide reliable power (Vu Dung, 2022; Chien & Thanh, 2022) Vietnam is taking the first steps in transitioning from traditional energy to green and cleaner renewable energy. The change will bring many opportunities to develop a sustainable green economy but poses significant challenges (Thuy Linh, 2022).…”

Impact of Public Service Motivation on Job Satisfaction and Performance of University Lecturers in Vietnam

“…The employment position of public service providers can be considered inherently multidimensional (Boyne, 2002;Brewer, 2006;Walker et al, 2011). There is a relationship between motivation to serve the public and job performance and job and organizational satisfaction (Boyne, 2002;Brewer, 2006;Walker et al, 2011;Legault, 2016;Chien & Thanh, 2022).…”