The impact of facecards on patients' knowledge, satisfaction, trust, and agreement with hospital physicians: A pilot study

Abstract

BACKGROUND: Simple interventions such as facecards can improve patients' knowledge of names and roles of hospital physicians, but the effect on other aspects of the patient-physician relationship is not clear.

Doctor Who? A Quality Improvement Project to Assess and Improve Patients' Knowledge of Their Inpatient Physicians

“…5,[7][8][9][10][11][12] Unlike prior studies, the ability of patients to identify providers by photograph was not affected. [7][8][9][10][11][12] Differences in the photograph identification sheet or the layout of the business card could partially explain this unique finding. Alternatively, baseline photographic recognition was high (more than 50%), leaving less room for improvement.…”

“…Examples include in-room or inhand reminders that act as visual aids for patients and have been shown to improve identification of physicians. 5,[7][8][9][10][11][12] Adoption of these interventions by physicians has been slow, potentially due to a lack of awareness among providers of the importance of patient identification, unavailability of tools, forgetting to use them, or time constraints. 5,11 We sought to determine the impact of an educational audit and feedback intervention on the use of 2 low-cost tools: business cards and white boards.…”

Interventions to improve hospital patient satisfaction with healthcare providers and systems: a systematic review

“…Two randomised controlled trials assessed interventions targeting physician communication, one through providing patients with physician face cards,11 while the other by providing physicians with training and real-time patient satisfaction feedback 15. Although both demonstrated positive trends, the sample size for which HCAHPS scores were assessed was small, which may have limited their ability to detect statistical significance.…”

Faces of all clinically engaged staff: a quality improvement project that enhances the hospitalised patient experience

“…Recognition of these failures in practicing “etiquette‐based medicine” has spawned a wide range of efforts to enhance patient–physician interaction and the patient experience . Improving patient recognition and identification of healthcare workers through the use of personalised business cards or sheets with provider photographs is a feature common to many of these efforts . Early investigations of this intervention demonstrated improved patient recall of their physicians, but no change in patient satisfaction or impact upon inter‐provider communication or teamwork.…”