The Impact of Employee Training on Job Satisfaction and Intention to Stay in the Hotel Industry

Chiang, Chun-Fang; Back, Ki‐Joon; Canter, Deborah D.

doi:10.1300/j171v04n02_06

Cited by 137 publications

(99 citation statements)

References 14 publications

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“…Through years of investigations, job satisfaction has been proven to impact upon many aspects of operations and their final result. It has been proven that there is a positive relationship between employees' job satisfaction and intention to stay (Chiang et al, 2005). In other words, higher job satisfaction would lead to lower turnover rates.…”

Section: Employee Job Satisfactionmentioning

confidence: 99%

Will hotel employees’ perception of unethical managerial behavior affect their job satisfaction?

Wong

2015

International Journal of Contemporary Hospitality Management

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Purpose – This study aims to investigate how Chinese hotel employees (Zhejiang province in mainland China) perceive unethical managerial behavior. It targets to identify any underlying dimensions that exist among the hotel employees. This study also aims to discover any relationship between overall job satisfaction and the derived dimensions. The effects of demographic variables on employees’ job satisfaction and its relationship with unethical managerial behavior are also investigated. Recommendations are presented to hoteliers and human resources practitioners on developing an ethical climate in the hotel industry. Design/methodology/approach – Quantitative mixed methods incorporated both in-depth interviews on identifying 20 unethical managerial behaviors among hotel employees, and statistical analyses of the dimensions of the said behaviors were applied to this research. As quantitative analysis was the principal data analysis method adopted to test the hypotheses on hotel employees’ perception of unethical managerial behavior and job satisfaction, a self-administrated questionnaire was developed. A total of 268 completed questionnaires were collected, and factor analysis, multiple regression, independent t-test and ANOVA were conducted to analyze the data. Findings – Three factors of unethical managerial behavior were developed: unethical treatment of employees; unfair and broken promises to employees; and inequity and unsympathetic treatment of employees. “Unethical treatment of employees” was found to be significantly related to overall job satisfaction among hotel employees in multiple regression analysis. Demographic differences were also found to exert effects on the three factors and overall job satisfaction. Practical implications – This paper successfully identified three underlying dimensions that exist among Chinese hotel employees’ perception of unethical managerial behavior. Three recommendations are presented to hoteliers as well as human resources practitioners for developing an ethical climate in the hotel industry. Originality/value – This study contributes to advance the understanding of the hotel employees’ perception of unethical managerial behavior. The relationship between job satisfaction and the derived three underlying dimensions is discovered.

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Section: Employee Job Satisfactionmentioning

confidence: 99%

Will hotel employees’ perception of unethical managerial behavior affect their job satisfaction?

Wong

2015

International Journal of Contemporary Hospitality Management

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“…A number of scholars found that training had a positive impact on job satisfaction [19][20][21]. According to [22], the training program aims to improve employee performance through the use of shared knowledge, skills, and competencies, providing greater benefits to employees and the organization itself.…”

Section: Employee Trainingmentioning

confidence: 99%

The Effects of Empowerment, Training, and Teamwork on Employee Job Satisfaction: Case of the Agricultural Manufacturing Sector in Khyber Pakhtunkhwa Province, Pakistan

Ali¹,

Huang²,

Ali³

et al. 2017

Proceedings of the 2017 International Conference on Education, Economics and Management Research (ICEEMR 2017)

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Abstract-Human resources are an important source of growth for organizations. To ensure optimal utilization of human resources, it is vital to align the abilities, knowledge, and skills of the employees with appropriate roles within the organization. This study investigates the effects of three elements-employee empowerment, employee training, and teamwork-on job satisfaction in the agricultural manufacturing industry of the Khyber Pakhtunkhwa Province, Pakistan. The study was conducted in a quantitative research paradigm and was designed using a cross-sectional survey, through structured questionnaires. SPSS and structural equation modeling were used to analyze data from 315 employees. The results show that employee empowerment has a significant positive impact on job satisfaction. The impact of employee training on job satisfaction was also found to be positive and significant. Additionally, the study found that teamwork had a significant positive influence on job satisfaction. These findings could provide beneficial suggestions for management in the agricultural manufacturing industry, with emphasis on employee empowerment, training, and teamwork to improve employee job satisfaction.

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“…Indeed, most large organisations offer such training and professional development Chiang et al, 2005;Farrell, 2005;Poulston, 2006). However, a middle manager who has risen quickly through the ranks to that role is still developing.…”

Section: Practical Implications For the Hotel And Tourism Industrymentioning

confidence: 99%

The respected manager… the organisational social capital developer

Brien

Smallman

2011

International Journal of Hospitality Management

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The Impact of Employee Training on Job Satisfaction and Intention to Stay in the Hotel Industry

Cited by 137 publications

References 14 publications

Will hotel employees’ perception of unethical managerial behavior affect their job satisfaction?

Will hotel employees’ perception of unethical managerial behavior affect their job satisfaction?

The Effects of Empowerment, Training, and Teamwork on Employee Job Satisfaction: Case of the Agricultural Manufacturing Sector in Khyber Pakhtunkhwa Province, Pakistan

The respected manager… the organisational social capital developer

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