The impact of emotional intelligence on communication effectiveness: Focus on strategic alignment

Abstract

In today's complex communication environment, emotional intelligence, communication effectiveness, and strategic alignment remain a key topic of concern among managers and employees worldwide. Communication effectiveness is a key for organization's performance and progress. The interrelationship between emotional intelligence, communication effectiveness, and strategic alignment plays a vital role in the growth and success of organizations of Iran. Emotional intelligence (EI) and communication effectiveness are proposed as an important predictor of key organizational outcomes including strategic alignment. The paper is undertaken to understand the relationship between demographic variables (age and gender) and emotional intelligence, and communications effectiveness to improve strategic alignment in the organizations of Iran. The dimension of emotional intelligence in this study includes: happiness and optimism. Data (N = 82) for this study were collected through questionnaires and the participants were managers in Agriculture Bank and Educational Administrations of Iran. The aim of this paper is to assess the emotional intelligence and communication effectiveness and relationship with strategic alignment. The results showed emotional intelligence can impact on communications effectiveness through demographic variable and also communication effectiveness has a positive impact on strategic alignment.

The Relationship between Emotional Intelligence and Emotional Maturity among Students of Kurdistan University of Medical Sciences

“…The results of Anna et al, (2012) show a significant relationship between emotional intelligence and decision-making power and emotional intelligence can help a person make difficult decisions. In the study of Hassan et al, (2014), there was a significant relationship between emotional intelligence and communication skills and there was a significant and positive relationship between demographic variables (age and sex) and emotional intelligence.…”

The Relationship between the Emotional Quotient and Emotional Maturity in Students of Kurdistan University of Medical Sciences

“…The first 10 questions measure the emotional instability criterion, the second 10 questions emotional return criterion, the third 10 questions social inadaptability criterion, the fourth 10 questions the personality breakdown, and the last 8 questions measure the lack of independence. (11). In addition, this questionnaire was adapted by Iranian culture (5, 15).…”

“…Numerous studies show a significant relationship between emotional quotient and decision-making power, and emotional quotient greatly contributed to the person in difficult decision-making situations. Also, in another study, they concluded that there is a significant relationship between emotional quotient and communication skills (10,11,12).…”

The Development of Character through Extra-Curricular Programs

“…The emotional factor of character has a great influence on the success of life. Meanwhile, intellectual intelligence only accounts for about 20% for the factors that determine success in life; the other 80% is filled by other forces (Brackett et al, 2011;Gardner & Hatch, 1989;Hassan et al, 2014;Maftoon & Sarem, 2012).…”

“…School emphasizes more on the developing academic ability but ignores other development which very large influence on life, even though is it not the only one that determines success (Roeser, Midgley, & Urdan, 1996) (Gross et al, 2015). Intellectual quotients account for only about 20% of the factors that determine success in life, so that 80% is filled by other forces (Brackett, Rivers, & Salovey, 2011;Gardner & Hatch, 1989;Hassan, Saeid, Hashim, Bin, & Khalil, 2014;Maftoon & Sarem, 2012). , issued the words, "The well-being of a nation stems from the strong character of its citizen...".…”