The impact of emotional intelligence in health care professionals on caring behaviour towards patients in clinical and long-term care settings: Findings from an integrative review

Nightingale, Suzanne; Spiby, Helen; Sheen, Kayleigh; Slade, Pauline

doi:10.1016/j.ijnurstu.2018.01.006

Cited by 141 publications

(129 citation statements)

References 66 publications

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“…21 CSSD managers must be aware of how relationships affect the work environment, as motivation, leadership, empowerment and trust are inversely associated with levels of burnout. 22 Increasing the emotional intelligence of CSSD workers can improve the team's ability to deal with conflicts, motivate each other, 23 and be more careful in the workplace, 24 which can reduce role conflicts and stress.…”

Section: Discussionmentioning

confidence: 99%

Papel dos trabalhadores de enfermagem no centro de material e esterilização: revisão integrativa

et al. 2020

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RESUMO Objetivo Analisar o papel dos trabalhadores de Enfermagem em Centros de Material e Esterilização. Método Realizou-se uma revisão integrativa. Buscas compreensivas foram realizadas nas seguintes bases de dados: CINAHL via EBSCOhost, IBECS, LILACS, MEDLINE via PubMed, e Scopus. O método de comparação constante foi aplicado para analisar os achados dos estudos. A classificação inicial de subgrupos baseou-se no conceito de papel do Sistema Conceitual de King. Resultados Vinte e nove artigos de pesquisa foram selecionados, e três categorias identificadas: Percepções dos trabalhadores de Enfermagem do Centro de Material e Esterilização (CME) sobre seu papel; Percepções dos trabalhadores de unidades consumidoras sobre o papel de trabalhadores de Enfermagem no CME; e Funções dos trabalhadores de Enfermagem no CME. Conclusão e implicações para a prática As funções dos trabalhadores de Enfermagem do CME foram conceitualizadas como atividades de cuidado indireto. A visibilidade limitada da atribuição do CME conduz à percepção de status inferior na organização hospitalar e nos conflitos de papel.

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Section: Discussionmentioning

confidence: 99%

Papel dos trabalhadores de enfermagem no centro de material e esterilização: revisão integrativa

et al. 2020

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“…In addition, it improves their practical capacity, which benefits both patients and family members, as well as colleagues and co-workers [54]. This capacity to manage their emotions, remain calm, and experience empathy and distress allows these workers to think more clearly, which leads to better patient care [55]. Thus, emotional intelligence is a prominent variable in the nursing practice since it has the potential to affect the quality of care, patient outcomes, and the general well-being of the worker, as shown in the review by Raghubir [54].…”

Section: Introductionmentioning

confidence: 99%

Analysis of the Risk and Protective Roles of Work-Related and Individual Variables in Burnout Syndrome in Nurses

et al. 2019

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Aims: Burnout syndrome is a phenomenon that is becoming ever more widespread, especially in workers such as nurses who have heavy workloads and time pressures. The progression of burnout syndrome has been shown to be related to both individual and work-related variables. The objective of this study is to examine the risk and protective roles played by work-related and personal variables, both sociodemographic and psychological, in the development of burnout in nurses. Method: The sample was composed of 1236 nurses aged between 21 and 57 years, with a mean age of 31.50 years (SD = 6.18). Women accounted for 84.5% (n = 1044), and the remaining 15.5% (n = 192) were men. Exploratory tests were performed to understand the relationships between burnout and other variables, and a binary logistic regression was conducted to understand the roles of these variables in the incidence of this syndrome. Lastly, a regression tree was constructed. Results: The results show that the sociodemographic variables examined are not related to the level of burnout in nurses. However, certain work-related variables, such as spending more time with colleagues and patients and reporting good-quality relationships, exhibit a negative relationship with the occurrence of burnout. Of the psychological variables, the stress factors conflict-social acceptance and irritability-tension-fatigue, as well as informative communication, are shown to be risk factors for the appearance of burnout in nurses. In contrast, the communication skills factor, empathy, and energy-joy exert a protective function. Conclusion: Identifying the variables that influence the occurrence of burnout syndrome and understanding the manner in which they exert their influence are key elements in the development of effective prevention and intervention of burnout in nursing.

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“…Even though Maslen (2013) asserted that it is difficult to be compassionate, Paice, Heard and Moss (2002) reported that young doctors had a good relationship with patients as they exhibited compassion, openness and enthusiasm. This psychosocial support by clinicians has been reported to impact both patient satisfaction (Schoenfelder et al, 2011) and compliance (Petrilli et al, 2015;Nightingale, 2018) and should be a soft skill considered for all health care professions. However, practitioners must be sensitive to issues of personal space when trying to build rapport or show empathy, with a significant percentage of patients in this study reported feeling uncomfortable when the optometrist worked too closely to them.…”

Section: Discussionmentioning

confidence: 99%

What Do Patients Expect of Health Care Providers? Patient Perceptions and Expectations of Professionalism in Optometry Practice in KwaZulu-Natal, South Africa

Madadi¹,

Perumal²,

Sibiya³

et al. 2019

GJHS

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BACKGROUND: Professionalism, which includes factors such as attire, hygiene, communication skills, compassion and empathy; has not been previously investigated in the discipline of Optometry and yet is known to be influential in building patient-practitioner relationships. METHODS: This study was conducted at public and private eye care facilities in KwaZulu-Natal (KZN), South Africa. Convenience sampling was used to select 600 participants and data collected with a self-administered questionnaire. Data was analyzed using SPSS version 25. RESULTS: Attire was considered a competency indicator by the majority of participants (70.1%). Practitioners who exercised good hygiene were regarded as being more competent (73.3%). More than half (57.4%) of the respondents perceived an optometrist who wears glasses as more professional and likely to better understand their condition. A practitioner who smelled of cigarette smoke was considered unprofessional (67.3%). The use of simple terms was preferred by 88.5%, while 75.6% respondents felt that an optometrist who introduces themselves and maintained eye contact is more reliable. Most respondents (65%) believed that an optometrist who considers their lifestyle and finance was more trustworthy. CONCLUSIONS: Overall, physical appearance and other factors such as hygienic practices, communication skills and empathy appear to be important contributors to patient perspectives of professionalism in optometrists. Health care practitioners would therefore do well to consider these factors and soft skills in advancing the public’s perception of them and apply them to routine practice to build trust with patients.

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The impact of emotional intelligence in health care professionals on caring behaviour towards patients in clinical and long-term care settings: Findings from an integrative review

Cited by 141 publications

References 66 publications

Papel dos trabalhadores de enfermagem no centro de material e esterilização: revisão integrativa

Papel dos trabalhadores de enfermagem no centro de material e esterilização: revisão integrativa

Analysis of the Risk and Protective Roles of Work-Related and Individual Variables in Burnout Syndrome in Nurses

What Do Patients Expect of Health Care Providers? Patient Perceptions and Expectations of Professionalism in Optometry Practice in KwaZulu-Natal, South Africa

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