“…Under the influence of COVID-19, many firms have experienced supply chain disruptions due to inconvenient transportation, labour shortages, loss of supply and suppliers, and declining demand, among other causes (Ivanov & Dolgui, 2020 ; Jabbour et al, 2020 ; Wang et al, 2020b ; Mahajan & Tomar, 2021 ). Moreover, firms feel a greater need to manage more complex information, such as excessive content (Aljanabi, 2021 ; Cao et al, 2021 ), complex sources (Laud & Schepers, 2009 ; Alamsyah & Zhu, 2021 ), and wrong and poor quality (Bermes, 2021 ; Fernández-Torres et al, 2021 ; Su, 2021 ; Vrdelja et al, 2021 ), compared to normal times. This intensified operational uncertainty has caused production decisions to become more difficult for firms with the traditional mode of operations (Nagarajan et al, 2013 ; Phillips-Wren & Adya, 2020 ).…”