The Impact of Digitalization on Employee Engagement

Гаспарович, Е.; Uskova, Ekaterina; Донгаузер, Елена Викторовна

doi:10.1007/978-3-030-60926-9_20

Cited by 8 publications

(3 citation statements)

References 5 publications

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“…Technological excellence is crucial in today's digital era, in which organizations must leverage technology to improve operations (Luz Tortorella et al, 2021), processes (Luz Tortorella et al, 2021), and customer interactions (Gowda & Biswal, 2018) . By adopting advanced technologies and digital transformation initiatives, businesses can enhance their efficiency (Gasparovich et al, 2020), innovation (Antonizzi& Smuts, 2020), and customer experiences (El Hilali et al, 2020). Employee development enhances organizational performance (Hamid et al, 2017).…”

Section: Discussion Of Resultsmentioning

confidence: 99%

Identification of Competencies in Upper Management: The Transformative Power of Service Design Thinking

Khanduri,

Sharma,

Kumar

et al. 2023

Int. J. Res. Publ. Rev.

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This research study aims to identify the competencies required for upper management to succeed in today's business scenario, emphasising service design thinking's transformative power. The objectives pertaining to Identifying core competencies for the success of upper management in today's business scenario, providing vertical heads with the opportunity to learn and apply Service Design Thinking tools and techniques. Fostering a collaborative and interactive learning environment for vertical heads to share experiences and insights and enabling vertical heads to develop an action plan for applying the identified competencies to their respective organizations. The research study used a mixed-method approach; a total sample of 28 vertical heads participated in the study and data was collected using a questionnaire later the data was analysed using thematic analysis. A one-day workshop was organized where participants engaged in activities such as creating personas, empathy mapping and customer journey mapping. The findings suggest that there are two broad categories, the theme of innovation and theme of Improvement. Themes of Improvement included customer-centricity, technological excellence, employee development, process improvement, collaboration and branding, employee satisfaction, service quality and delivery, and organizational communication. Themes of Innovation encompassed innovations and product development, team building and leadership, IT infrastructure and upgrading, branding, and marketing, employee engagement and welfare, as well as business development and revenue generation.

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Section: Discussion Of Resultsmentioning

confidence: 99%

Identification of Competencies in Upper Management: The Transformative Power of Service Design Thinking

Khanduri,

Sharma,

Kumar

et al. 2023

Int. J. Res. Publ. Rev.

View full text Add to dashboard Cite

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“…There are studies that examined the impact of digital transformation on organization performance, individuals job performance, leadership behaviours, experience, communications, engagement, etc. (Gasparovich, Uskova & Dongauzer, 2020;Mubarak et al, 2019;Goswami & Upadhyay, 2019). Then, Tohanean (2018) shows that digitalization improves the performance of today's organizations.…”

Section: Introductionmentioning

confidence: 99%

“…Then, Tohanean (2018) shows that digitalization improves the performance of today's organizations. Further, Digital transformation has a significant positive impact on improve business performance (Mubarak et al, 2019) and to increases the efficiency of enterprises (Gasparovich, Uskova & Dongauzer, 2020). Digitalization has changed the workforce population, the skill set needed, and the way to interact and collaborate as well as to communicate within an organization not only from employee's side but also from the management side.…”

Section: Introductionmentioning

confidence: 99%

Impact of digital transformation on employee engagement at Ceylon Electricity Board in the Northern Province of Sri Lanka

Thileepan¹,

Raveendran

2022

J. Mgt. Matters

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Most of the organizations in the present complex business era have understood the dynamic environment of business and focus on how information technologies are creating digital transformation. To meet the challenges of digital transformation, business firms require greatly encouraged, motivated, and engaged employees at all the level of business processes. In this study, an effort was made to examine the digital transformation and its impact on employee engagement. A sample of 273 staff were selected from Ceylon Electricity Board in Northern Province of Sri Lanka using stratified random sampling method. In this study, an explanatory research design was employed in a cross-sectional time horizon and a survey method was used. The variables were measured using standard questionnaires. Correlation and regression analyses were performed to identify the association between the variables and ANOVA and Independent sample t-test were performed to compare means. The study revealed that the dimensions of digital transformation namely customer service, operational efficiency and business modelling positively impact employee engagement. The research provides useful understandings for administrators to realize the connection among digital transformation and employee engagement and how far each of the dimensions of digital transformation contributes to increase employee engagement. Based on the results, recommendations are made to enhance the employee engagement in the workplace.

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