The impact of digital government on citizen well-being

Vovelle, Michel

doi:10.1787/24bac82f-en

Cited by 9 publications

(6 citation statements)

References 27 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…In 2020, the benchmarking efforts of the inaugural Digital Government Index (DGI) sought to understand the comparative experience of service design and delivery and its role in transforming government capacity to respond to the needs of society (OECD, 2020 [3]; OECD, 2021 [4]). Results showed that only half of the responding countries have formal requirements to engage users in service design and one in four in service delivery.…”

Section: Working Toward Standards For Public Service Design and Deliv...mentioning

confidence: 99%

OECD Good Practice Principles for Public Service Design and Delivery in the Digital Age

2022

OECD Public Governance Policy Papers

View full text Add to dashboard Cite

The OECD Good Practice Principles for Service Design and Delivery in the Digital Age have been developed by the OECD Working Party of Senior Digital Government Officials (E-Leaders) and reflect the combined insights of service design and delivery principles gathered from across OECD member countries. These nine Good Practice Principles are arranged under the three pillars of "Build accessible, ethical and equitable public services that prioritise user needs, rather than government needs"; "Deliver with impact, at scale and with pace"; and "Be accountable and transparent in the design and delivery of public services to reinforce and strengthen public trust".This paper is published under the responsibility of the Secretary-General of the OECD. The opinions expressed and the arguments employed herein do not necessarily reflect the official views of OECD member countries.

show abstract

Section: Working Toward Standards For Public Service Design and Deliv...mentioning

confidence: 99%

OECD Good Practice Principles for Public Service Design and Delivery in the Digital Age

2022

OECD Public Governance Policy Papers

View full text Add to dashboard Cite

show abstract

“…Furthermore, emerging technologies such as artificial intelligence (aI) and blockchain hold considerable potential for making public services "smarter", i.e. more agile, efficient, user-friendly and, as a result, more trustworthy (Ubaldi et al, 2019 [14] ). a successful digital transformation of services requires adopting a user perspective when designing digital solutions, in order to reduce access barriers.…”

Section: Open Transparent Participative and Accountable Governancementioning

confidence: 99%

Fiscal risks management

2019

Government at a Glance

View full text Add to dashboard Cite

More than a decade after the financial crisis, OECD countries are still experiencing relatively slow economic growth. They are also saddled with a large debt burden, and facing challenges related to ageing populations and rapid technological change. At the same time, people's trust in public institutions and the their perception of the responsiveness, integrity and efficiency of the public sector have yet to fully recover from the crisis, limiting the capacity of governments to implement necessary reforms. In this context, taking a people-centric approach to policy making and service delivery becomes urgent. Such an approach entails governments better taking the needs and expectations expressed by the people into account when designing, implementing and evaluating public policies and services. Government at a Glance 2019, the sixth edition of the flagship publication of the OECD PublicGovernance Committee, focuses on progress made by OECD countries in achieving people-centricity in their public management and governance practices and in service delivery. Data show that countries are improving service provision, which is reflected in the levels of public satisfaction with key public services, making headway in the use of people-centric public governance practices.The major objective of the Government at a Glance series is to provide reliable, internationally comparative data on government activities in OECD countries, accession countries, and other major economies. These data can be used to benchmark governments' performance, track national and international developments over time, and provide evidence for policy making.As in every edition, there are indicators on the entire government production process from inputs through processes to outcomes. A unique feature of the publication is that data on public management and governance practices are collected by OECD survey instruments from government officials, validated by OECD experts. This edition contains chapters on the roles and responsibilities of selected institutions, budgeting practices and procedures, human resources management, regulatory governance, public procurement and open and digital government. Input data focus on public finance and employment, while outcome data include indicators on core government results -such as trust in government, political efficacy, role of the government in reducing income inequalities -as well as indicators on access, responsiveness, service quality and citizen satisfaction in education, health and justice services.The indicators in Government at a Glance are unique, and have been developed to monitor countries' progress with OECD principles and recommendations on various public governance practices.As a result, they are a recognised benchmark in many fields of public governance, allowing for more informed, evidence-based policy discussions worldwide.

show abstract

“…No framework/ guidance in place (14) Framework/ Guidance in place (20) Source: oecD (2018), OECD Budget Practices and Procedures Survey.…”

Section: Figure Notesmentioning

confidence: 99%

“…there are two main international assessments of education, the oecD Programme for International student assessment (PIsa), and the trends in International mathematics and science study (tImss) and the Progress in International reading literacy study (PIrls) by the International association for education achievement (Iea). PIsa focuses on 15-year-old students, tImss focuses on 4 th and 8 th grade students, and PIrls on 4 th grade students (aged [13][14]. these assessments offer cross-country comparisons and allow for identifying differences between groups of students and schools.…”

Section: Scorecard Interpretationmentioning

confidence: 99%

Glossary

2019

Government at a Glance

View full text Add to dashboard Cite

ForeworD ForewordMore than a decade after the financial crisis, OECD countries are still experiencing relatively slow economic growth. They are also saddled with a large debt burden, and facing challenges related to ageing populations and rapid technological change. At the same time, people's trust in public institutions and the their perception of the responsiveness, integrity and efficiency of the public sector have yet to fully recover from the crisis, limiting the capacity of governments to implement necessary reforms. In this context, taking a people-centric approach to policy making and service delivery becomes urgent. Such an approach entails governments better taking the needs and expectations expressed by the people into account when designing, implementing and evaluating public policies and services. Government at a Glance 2019, the sixth edition of the flagship publication of the OECD PublicGovernance Committee, focuses on progress made by OECD countries in achieving people-centricity in their public management and governance practices and in service delivery. Data show that countries are improving service provision, which is reflected in the levels of public satisfaction with key public services, making headway in the use of people-centric public governance practices.The major objective of the Government at a Glance series is to provide reliable, internationally comparative data on government activities in OECD countries, accession countries, and other major economies. These data can be used to benchmark governments' performance, track national and international developments over time, and provide evidence for policy making.As in every edition, there are indicators on the entire government production process from inputs through processes to outcomes. A unique feature of the publication is that data on public management and governance practices are collected by OECD survey instruments from government officials, validated by OECD experts. This edition contains chapters on the roles and responsibilities of selected institutions, budgeting practices and procedures, human resources management, regulatory governance, public procurement and open and digital government. Input data focus on public finance and employment, while outcome data include indicators on core government results -such as trust in government, political efficacy, role of the government in reducing income inequalities -as well as indicators on access, responsiveness, service quality and citizen satisfaction in education, health and justice services.The indicators in Government at a Glance are unique, and have been developed to monitor countries' progress with OECD principles and recommendations on various public governance practices.As a result, they are a recognised benchmark in many fields of public governance, allowing for more informed, evidence-based policy discussions worldwide.

show abstract

The impact of digital government on citizen well-being

Cited by 9 publications

References 27 publications

OECD Good Practice Principles for Public Service Design and Delivery in the Digital Age

OECD Good Practice Principles for Public Service Design and Delivery in the Digital Age

Fiscal risks management

Glossary

Contact Info

Product

Resources

About