The Impact of Digital Government Initiatives on Public Value Creation: Evidence from Ho Chi Minh City –Vietnam

Abstract

Objective: This research aims to evaluate the effects of digital government initiatives on generating public value, with a specific focus on boosting citizen engagement in Ho Chi Minh City, Vietnam. Theoretical framework: The study is grounded in the theory of digital governance, which posits that digital technologies can transform public administration by improving transparency, efficiency, accountability, and service delivery. It explores how these technological interventions facilitate a participatory governance model by enabling better citizen-government interactions. Method: The study utilizes Structural Equation Modeling (SEM) to investigate key facets of digital governance, including transparency, cost-efficiency, data-driven policymaking, accountability, and service quality. Results and conclusion: The analysis reveals a strong positive link between the elements of digital governance and an increase in citizen engagement. These findings underscore the capacity of digitalization within public administration to enhance public participation and trust. Implications of the research: The study provides essential insights for policymakers regarding the impact of digital initiatives on urban governance. It underscores the importance of continued investment in technological advancements and data security to foster improved governance and citizen involvement. Originality/value: This research contributes uniquely to the understanding of how digital government initiatives can create public value by enhancing citizen engagement. It offers a critical examination of digital governance components and their effectiveness in fostering greater public participation and trust, providing valuable recommendations for policymakers focused on urban governance and digital transformation.