The Impact of Customers Awareness level on the Sustainability of Payment Banks in India

Bansal, Nitin

doi:10.1504/ijpspm.2020.10034007

Cited by 6 publications

(6 citation statements)

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“…Deliver Personalized Experiences: CRM enables retailers to provide tailored experiences that are based on individual customer profiles, resulting in stronger connections and higher levels of customer satisfaction (Alkhizar & Vidani, 2024). Developing Customer Loyalty: Through consistent and personalized interactions, retailers can cultivate strong customer loyalty and advocacy, resulting in repeat business and positive word-of-mouth (Bansal, Pophalkar, & Vidani, 2023). Maximize Marketing Impact: CRM empowers retailers to enhance marketing campaigns by reaching the ideal audience with tailored messaging, leading to increased conversion rates and enhanced return on investment (ROI) (Ajudiya, Patel, & Vidani, 2023).…”

Section: The Significance Of Crm In Retail Environmentsmentioning

confidence: 99%

Golden Arches of Success: Enhancing Customer Relationship Management at McDonald's, Wide Angle, Ahmedabad

Dharmik Chalplot,

Smilee Jagetiya,

Jignesh Vidani

2024

IJELS

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Customer Relationship Management (CRM) is crucial in the retail business, especially in the highly competitive fast-food sector. This research examines the customer relationship management (CRM) strategies used by McDonald's, Wide Angle in Ahmedabad. The objective is to get insights into their methods of managing customer relationships and improving corporate performance. The goals include evaluating current CRM strategies, identifying strengths and areas for improvement, and offering practical suggestions to increase CRM performance. The study used a qualitative research methodology, including semi-structured interviews with branch managers to get in-depth understanding of McDonald's customer relationship management (CRM) activities. The key results include McDonald's tactics for managing data, techniques for segmenting customers, avenues for contact, and programmes for fostering loyalty. The investigation demonstrates a significant focus on customisation, the use of technology, and the incorporation of client feedback methods. The strengths that have been highlighted include the implementation of comprehensive communication strategies and the successful implementation of loyalty programmes. On the other hand, the problems that need to be addressed are the integration of feedback into practical and effective initiatives.

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Section: The Significance Of Crm In Retail Environmentsmentioning

confidence: 99%

Golden Arches of Success: Enhancing Customer Relationship Management at McDonald's, Wide Angle, Ahmedabad

Dharmik Chalplot,

Smilee Jagetiya,

Jignesh Vidani

2024

IJELS

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“…Enhanced Sales: Implementing CRM methods that prioritize individualized suggestions and precise promotions may result in amplified sales and expansion of income. Retailers may enhance purchase intent and encourage recurring business by customizing their goods to suit individual tastes (Bansal, A., Pophalkar, S., & Vidani, C., 2023).…”

Section: Prior Research On Customer Relationship Management (Crm) In ...mentioning

confidence: 99%

Optimizing Customer Relationships: A Case Study of CRM Practices at Puma Outlet in Ahmedabad city of Gujarat

Harsh Ravani,

Dhruval Bhalani,

Jignesh Vidani

2024

IJIST

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Effective client Relationship Management (CRM) techniques are essential in the current competitive retail environment to maintain client loyalty and stimulate corporate expansion. This study aims to investigate and assess customer relationship management (CRM) techniques used in Puma shops. It seeks to provide insights into the impact of these tactics on customer relationships and the overall success of the organisation. The study uses a qualitative methodology, conducting in-depth interviews with branch managers in various geographical areas and market conditions. The findings indicate that common customer relationship management (CRM) tactics include the use of technology to handle data, personalised marketing efforts, and the implementation of loyalty programmes. The positives that have been identified include the efficient utilisation of customer data and the proactive interaction with customers. On the other hand, the limitations are related to the integration of CRM practices across all points of contact and the maintenance of data quality.This study makes theoretical contributions by connecting CRM theories with actual implementations, emphasising the changing role of technology and human interaction in enhancing CRM effectiveness. This study enhances the current CRM literature by offering in-depth understanding of a particular retail environment, opening up opportunities for further investigation into upcoming technologies and CRM tactics across other retail sectors.Ultimately, the results emphasise the crucial significance of CRM methods in cultivating client connections and promoting retail achievements in the digital age. Retail managers may use these observations to continually enhance their CRM strategies, while researchers are urged to explore more into the ever-changing environment of CRM to further enhance retail efficiency and consumer involvement.

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“…Second, by integrating across business lines, online platforms position themselves to control the vital infrastructure that their competitors rely on, as they act as crucial middlemen. This dual function also gives a platform the ability to use data it collects about businesses that use its services to discredit those businesses as (Bansal, Pophalkar, & Vidani, 2023). This Note delineates aspects of Amazon's hegemony.…”

Section: Amazon Role In the Industrymentioning

confidence: 99%

“E-Commerce Supply Chain Efficiency: A Case Study of Amazon Ecommerce Company”

Vivek V,

Vidani

2024

IJBMP

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This research is on supply chain efficiency of e-commerce industry. this research is on specific company for get idea about all e-commerce platform. Amazon company is one of the largest ecommerce companies in the world with extensive market capitalization. We are going to know that how amazon company maintain its supply and orders with their demands. There are mainly four key elements for efficient supply chain is integration, operation, purchasing and distribution. With supply chain efficiency, amazon will pick up inventory from manufacturing facilities around the world, ship it across borders, handle customs clearance and ground transportation, store inventory in bulk, manage replenishment across amazon and other sales channels, and driver directly to customer. All without seller having to worry about managing their supply chain. The new solution allows sellers to spend more time building great products, delighting customers, and growing their business, while amazon handles the logistics, improves delivery speed and reduce costs for sellers

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The Impact of Customers Awareness level on the Sustainability of Payment Banks in India

Cited by 6 publications

References 0 publications

Golden Arches of Success: Enhancing Customer Relationship Management at McDonald's, Wide Angle, Ahmedabad

Golden Arches of Success: Enhancing Customer Relationship Management at McDonald's, Wide Angle, Ahmedabad

Optimizing Customer Relationships: A Case Study of CRM Practices at Puma Outlet in Ahmedabad city of Gujarat

“E-Commerce Supply Chain Efficiency: A Case Study of Amazon Ecommerce Company”

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