The Impact of Covid-19 Pandemic on Continuance Adoption of Mobile Payments: A Conceptual Framework

Abstract

Using mobile-based payments for transactions can be a method to maintain social distancing, preventing the spread of the Covid-19 virus. The continuous usage can be ensured by replacing physical banking transactions, provided the users are satisfied and convinced of its benefits. Besides, most of the services have been offered through online platforms, and consumers are forced to explore online payment options. Hence, this study aims to propose a conceptual framework of mobile payments adoption and its continuance intention. The subject of the study constitutes new adopters of mobile payments. Future research will include validating the proposal framework using empirical data.