The Impact of COVID-19 on (Remaking?) Social Service Delivery: An 18 Month Review

Schmid, Jeanette; Bradley, Holly

doi:10.1080/26408066.2022.2091969

Journal of Evidence-Based Social Work

2022

DOI: 10.1080/26408066.2022.2091969

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The Impact of COVID-19 on (Remaking?) Social Service Delivery: An 18 Month Review

Jeanette Schmid

Holly Bradley

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2023

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Cited by 2 publications

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“…We embarked on a study to learn about initial emergency responses, medium-term adaptation, and, we thought, post -COVID-19 realities. Additionally, our intention was to elicit the collective social delivery narrative rather than only individual organizational experiences (Schmid & Bradley, 2022). Despite focusing on social service delivery under pandemic conditions, this study might offer pointers for a post -COVID-19 context.…”

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How Local Social Service Delivery Pandemic Lessons Might Shape Post-Covid Realities

Schmid¹,

Bradley²

2023

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This contribution considers the ways in which COVID-19 impacted social service delivery in the central Vancouver Island region over 18 months after the declaration of the pandemic. Significant shifts in the external and internal environment were made to accommodate requirements of public health orders, ensure safety in service, and respond to the heightened needs of certain sectors of the population. The impact had a different character for each of six-month tranches studied. Lessons for a post -COVID-19 future include: make micro-to macro-level shifts that allow room for rapid adaptation; facilitate inclusion, especially of those most marginalized; and ensure ongoing reflection. This involves keeping in mind the needs of service users, service providers, and the community.Abrégé: Cet article examine les impacts de la COVID-19 sur la prestation des services sociaux dans la région centrale de l'île de Vancouver, sur une période de 18 mois à partir de la déclaration de la pandémie. Des changements externes et internes ont été apportés pour répondre aux exigences des ordonnances de la santé publique, assurer la sécurité des services et répondre aux besoins accrus de certains secteurs de la population. Des impacts différents sont observés pour chaque tranche de six mois étudiée. Les leçons à tirer pour l'avenir au-delà de la COVID-19 sont les suivantes : favoriser le passage d'une priorisation du microsystème vers le macro-système, permettant une adaptation rapide; faciliter l'inclusion, notamment des personnes les plus marginalisées; et assurer une réflexion constante et continue. Cela implique de garder à l'esprit

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How Local Social Service Delivery Pandemic Lessons Might Shape Post-Covid Realities

Schmid¹,

Bradley²

2023

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Victim Service Agency Perspectives on the Impact of the COVID-19 Pandemic

Evans

Bender

Miller

et al. 2023

Journal of Social Service Research

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The Impact of COVID-19 on (Remaking?) Social Service Delivery: An 18 Month Review

Cited by 2 publications

References 43 publications

How Local Social Service Delivery Pandemic Lessons Might Shape Post-Covid Realities

How Local Social Service Delivery Pandemic Lessons Might Shape Post-Covid Realities

Victim Service Agency Perspectives on the Impact of the COVID-19 Pandemic

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