The Impact of Corporate Reputation on Performance:

Rose, Caspar; Thomsen, Steen

doi:10.1016/j.emj.2004.01.012

Cited by 265 publications

(261 citation statements)

References 22 publications

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“…Hospitality firms can benefit from a good corporate reputation because this can cause customers to evaluate the firms more favorably [28]. A strong CR provides a company signal and encourage outcomes that benefit the company [29]. In addition, when faced with a lack of information, consumers rely on CR to judge the company's product or service.…”

Section: Corporate Reputationmentioning

confidence: 99%

Antecedents of Corporate Reputation in the Hotel Industry: The Moderating Role of Transparency

Kim

2017

Sustainability

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Abstract:In this study, we developed a theoretical framework in which corporate social responsibility, corporate ability, customer trust and satisfaction, and corporate reputation by considering the influence of transparency as a moderator. The proposed hypotheses were empirically tested using data collected from 487 U.S. consumers via structural equation modeling. The results indicated that perceived corporate social responsibility and corporate ability significantly affected overall customer satisfaction and trust. In turn, customer trust and satisfaction have positive effects on perceptions about corporate reputation. Lastly, this study found that transparency as a significant moderator. This research will contribute to the development of a robust and comprehensive theoretical model that integrates existing frameworks and concepts within the hotel industry.

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Section: Corporate Reputationmentioning

confidence: 99%

Antecedents of Corporate Reputation in the Hotel Industry: The Moderating Role of Transparency

Kim

2017

Sustainability

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“…Indeed, some management academics and practitioners feel that the managerial considerations of reputation are no less significant than those involved with operational, legal, and financial decisions (Jones, Jones and Little, 2000). This is because a strong corporate reputation has been shown to be associated with reduced transaction costs together with beneficial financial and non-financial outcomes (e.g., Eberl and Schwaiger, 2005;Caruana, Ramasashan and Krentler, 2004;Rose and Thomsen, 2004;Shapiro, 1983).…”

Section: Introductionmentioning

confidence: 99%

Examining the Antecedents and Consequences of Corporate Reputation: A Customer Perspective

Walsh¹,

Mitchell²,

Jackson³

et al. 2009

British J of Management

484

431

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“…Hall (1993) suggests that the ratio of market-to-book value is an adequate proxy for intangible assets. According to Rose and Thomsen (2004), this variable measures the market's perception of the corporation which is theoretically based on the expected net present value of future dividends. It is a forward-looking variable.…”

Section: Sample and Variablesmentioning

confidence: 99%

Linking corporate social responsibility and financial performance in Spanish firms

Muñoz

Pablo

García-Pardo

2015

EJIM

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This study focuses on the effect of Corporate Social Responsibility (CSR) initiatives on financial performance, using the information disclosed by companies on their websites. The final sample is made up of the 122 companies listed on the Madrid Stock Exchange (Spain). The empirical analysis entailed two phases: an analysis of the differences among the companies' Financial Performance (FP) depending on their CSR strategy, and the use of a hierarchical cluster analysis and a multiple linear regression in order to explain the effect of CSR practices on corporate performance. The results of the analyses were significant and in the direction hypothesised. That is, CSR improves financial performance and, when considering the intangible components of CSR, the relationship is stronger for the company's long-term performance than for its short-term performance.

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The Impact of Corporate Reputation on Performance:

Cited by 265 publications

References 22 publications

Antecedents of Corporate Reputation in the Hotel Industry: The Moderating Role of Transparency

Antecedents of Corporate Reputation in the Hotel Industry: The Moderating Role of Transparency

Examining the Antecedents and Consequences of Corporate Reputation: A Customer Perspective

Linking corporate social responsibility and financial performance in Spanish firms

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