The impact of communication mode and task complexity on small group performance and member satisfaction

Carey, Jane M.; Kacmar, Charles J.

doi:10.1016/s0747-5632(96)00027-1

Cited by 59 publications

(49 citation statements)

References 32 publications

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“…They also do not perceive a greater level of participation than their control group peers. Similar findings are common in GSS studies [8,27]. In the information visualization domain, Andrews [1] finds that "Users will apparently need a great deal of persuading to move from a familiar trusted interface to a new, unfamiliar one."…”

Section: Implications and Recommendationssupporting

confidence: 63%

“…In the field of Group Support Systems (GSS) and Computer Supported Cooperative Work (CSCW) there is a long tradition of using experiments, comparing for example, face to face meetings with distributed meetings [3,4], or comparing different kinds of group supports [5,8,17], or accounting for cross-cultural differences [26,41]. These studies, however, have not yet included information visualization evaluations, at best of our knowledge.…”

Section: Introductionmentioning

confidence: 99%

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The Benefits of Synchronous Collaborative Information Visualization: Evidence from an Experimental Evaluation

Bresciani

Eppler

2009

IEEE Trans. Visual. Comput. Graphics

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Abstract-A great corpus of studies reports empirical evidence of how information visualization supports comprehension and analysis of data. The benefits of visualization for synchronous group knowledge work, however, have not been addressed extensively. Anecdotal evidence and use cases illustrate the benefits of synchronous collaborative information visualization, but very few empirical studies have rigorously examined the impact of visualization on group knowledge work. We have consequently designed and conducted an experiment in which we have analyzed the impact of visualization on knowledge sharing in situated work groups. Our experimental study consists of evaluating the performance of 131 subjects (all experienced managers) in groups of 5 (for a total of 26 groups), working together on a real-life knowledge sharing task. We compare (1) the control condition (no visualization provided), with two visualization supports: (2) optimal and (3) suboptimal visualization (based on a previous survey). The facilitator of each group was asked to populate the provided interactive visual template with insights from the group, and to organize the contributions according to the group consensus. We have evaluated the results through both objective and subjective measures. Our statistical analysis clearly shows that interactive visualization has a statistically significant, objective and positive impact on the outcomes of knowledge sharing, but that the subjects seem not to be aware of this. In particular, groups supported by visualization achieved higher productivity, higher quality of outcome and greater knowledge gains. No statistically significant results could be found between an optimal and a suboptimal visualization though (as classified by the pre-experiment survey). Subjects also did not seem to be aware of the benefits that the visualizations provided as no difference between the visualization and the control conditions was found for the self-reported measures of satisfaction and participation. An implication of our study for information visualization applications is to extend them by using real-time group annotation functionalities that aid in the group sense making process of the represented data.

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Section: Implications and Recommendationssupporting

confidence: 63%

Section: Introductionmentioning

confidence: 99%

The Benefits of Synchronous Collaborative Information Visualization: Evidence from an Experimental Evaluation

Bresciani

Eppler

2009

IEEE Trans. Visual. Comput. Graphics

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“…New technologies provide greater speed and flexibility in communication among group members (Bickson, 1994;Morton, 1996) and have been shown to result in increased member satisfaction in both laboratory studies and organizational settings (e.g., Alavi, 1994;Lou & Scammell, 1996;Nunamaker, Briggs, & Mittleman, 1995;Palmer, 1998). Negative effects of collaborative technologies on satisfaction also have been reported, however (e.g., Carey & Kacmar, 1997;Straus & McGrath, 1994;Straus, 1997;Warkentin, Sayeed, & Hightower, 1997), in part because such technologies take time for users to learn (Orlikowski, 1993), are sometimes inadequate in handling information flow (Ciborra, 1996), and may not protect privacy (Ciborra & Patriotta, 1996). Thus, the effects of group communication technologies on group members' satisfaction with group processes are somewhat equivocal (for a review, see Scott, 1999).…”

Section: Collaborative Technology and Satisfaction With Group Processesmentioning

confidence: 99%

Group performance and collaborative technology: a longitudinal and multilevel analysis of information quality, contribution equity, and members' satisfaction in computer‐mediated groups

Flanagin

Park²,

Seibold³

2004

Communication Monographs

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“…Two notable systematic differences include the increased time that online group work tends to take to complete a task (Carey & Kacmar, 1997;Dennis, Hilmer, & Taylor, 1997;Dubrovsky, Kiesler, & Sethna, 1991;Gallupe & McKeen, 1990;Hollingshead, 1996a;Olarniran, 1994;Siegel et al, 1986;Smith & Hayne, 1997), and a tendency toward lower satisfaction in the overall process for online groups (Carey & Kacmar, 1997;Dennis et al, 1997;Gallupe & McKeen, 1990;Huang, Wei, & Tan, 1999;Ocker & Yaverbaum, 1999;Strauss, 1996).…”

mentioning

confidence: 99%

E-Mail Communication and Group Cooperation in Mixed Motive Contexts

2008

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Two empirical studies are presented that explore how and why e-mail communication (versus face-to-face communication) influences cooperation in mixed motive group contexts. Results indicate that, relative to those engaging in faceto-face interaction, those who interacted via e-mail were (1) less cooperative and (2) felt more justified in being noncooperative. Feelings of justification mediated the relationship between communication media and the decision to cooperate or not.

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The impact of communication mode and task complexity on small group performance and member satisfaction

Cited by 59 publications

References 32 publications

The Benefits of Synchronous Collaborative Information Visualization: Evidence from an Experimental Evaluation

The Benefits of Synchronous Collaborative Information Visualization: Evidence from an Experimental Evaluation

Group performance and collaborative technology: a longitudinal and multilevel analysis of information quality, contribution equity, and members' satisfaction in computer‐mediated groups

E-Mail Communication and Group Cooperation in Mixed Motive Contexts

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