The Impact of Citizen Satisfaction with Government Performance on Public Trust in the Government: Empirical Evidence from Urban Yemen

Abstract

Until now, there have been no empirical studies published investing the link between citizens' satisfaction with government performance and its impact on public trust towards the government. Here, we explore the case of the Yemeni government. Public trust in government is considered very low among Arabic countries. Public trust in government in Yemen was found to be much lower than expected. Furthermore, the variables of citizen satisfaction with the quality of public services, the transparency of government and government performance in fighting corruption were found to be positively associated with public trust in the transitional Yemeni government at both the city and central levels. This study also found that some demographic features in Yemeni citizens such as males with low and middle school education showed a higher possibility of trust in city government. These findings suggest that maintaining political trust will be a challenge for the transitional Yemeni government especially because Yemen is now experiencing civil war.

Citizens’ Perceptions of Local Government Services and Their Trust in Local Authorities: Implications for Local Government in Mauritius

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“…Policy implementation and law enforcement will be much easier if the government can gain trust from its citizen (Zhao and Hu, 2015), even in a more extreme case, the low trust in government can push reformation (Salim et al, 2017). Improving citizen satisfaction on public service is one of the ways to gain the public trust (Sun et al, 2013;Salim et al, 2017).…”

“…Implementasi kebijakan dan penegakan hukum akan jauh lebih mudah jika pemerintah dapat memperoleh kepercayaan dari warganya (Zhao dan Hu, 2015), bahkan dalam kasus yang lebih ekstrem, kepercayaan pemerintah yang rendah dapat mendorong reformasi (Salim et al, 2017). Layanan imirasi tidak hanya disediakan untuk orang Indonesia tetapi juga bagi orang asing yang memasuki wilayah Indonesia.…”

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