The Impact of Business Intelligence Systems on Continuous Improvement at Qatari Banks

Abstract

This study aimed to explain the impact of business intelligence systems in its dimensions (instant analytical processing, data collection and analysis, business performance management) on continuous improvement in its dimensions (leadership support, customer focus, technology employment) in Qatari banks, and the study used the descriptive analytical approach to achieve the desired goals, The survey method was used to determine the study sample, as the sample included all the vocabulary of the study community, which numbered (458) individuals, The study used the questionnaire for the purposes of collecting data from the study sample, and (411) were retrieved, and the number of questionnaires valid for analysis was (388), or 84.7%, Data collection and analysis, business performance management) on continuous improvement in its dimensions (leadership support, customer focus, technology employment) in Qatari banks and the variables of business intelligence and continuous improvement in their dimensions came at a high level of importance. Based on the findings of the study, the study recommended increasing the interest of Qatari banks in communication systems, which contributes to reducing the risks committed before carrying out work within the bank, and giving greater importance to international quality standards and continuity in the development of services provided to the customer.