“…The shopping and service industries have studied background music's broad effects on consumer behaviour, including time spent on premises, amount spent, and improved attitudes -in both retail outlets (Alpert & Alpert, 1990;Oakes, 2000;Chebat et al, 2001) and restaurants (Caldwell & Hibbert, 2002). Outside of the store, music influences consumers' affective response to advertisements and their ability to recall its content (Oakes & North, 2006). When strong emotions accompany an event, it becomes easier to remember (Levine & Burgess, 1997;Dolan, 2002).…”