The impact of accountability deficit on agency performance: performance-accountability regime

The impact of the performance measurement system on the organizational performance of the public sector in a transition economy: Is public accountability a missing link?

“…Thus, this result negates Dubnick's view that accountability could diminish organizational performance (Dubnick, 2005). However, this result is found to be consistent with prior studies in the context of emerging economies (e.g., Christensen & Laegreid, 2014;Han, 2020).…”

“…As such, this study provided empirical evidence for the positive effect of the PMS on public accountability, supporting the view of Kloot (1999). Furthermore, this study provided more empirical evidence for the judgment of Christensen and Laegreid (2014) that the efficient implementation of public accountability is an essential prerequisite to improve organization performance (Han, 2020). Therefore, the study has contributed by confirming that public accountability is significant for improving the performance of public organizations.…”

“…Therefore, many studies have used neo-institutional sociology to clarify public organizations' PMS application largely because they have been under pressure from stakeholders (Brignall & Modell, 2000;Modell, 2001Modell, , 2009; performance information needs to be provided for public accountability evaluation and performance management (Halachmi, 2002;Kloot, 1999). In summary, the relationship between PMS, public accountability, and performance is supported through neo-institutional sociology (Han, 2020;Modell, 2009).…”

“…In other words, public accountability is a means to control public organizations' behaviors, ensuring they operate according to functions and have enhanced results, providing benefits for citizens and other stakeholders. Many public organizations are trying to implement good public accountability to improve performance (Han, 2020). Most researchers suggest effective public accountability processes will raise legitimacy awareness, limit fraud and corruption, and increase the responsibility of government institutions; they will also improve citizens' understanding of why performance goals cannot be achieved and, ultimately, build trust among stakeholders (Halachmi & Holzer, 2010;Lindquist & Huse, 2017).…”

Can Public Leadership Increase Public Service Motivation and Job Performance?

“…Accountability leadership demonstrates to employees the importance of being transparent and keeping stakeholders regularly informed of the decisions that they make. On an institutional level, Han () found that accountability was significantly related to agency performance. A high level of accountability to internal and external stakeholders should translate into higher job performance, as employees should be motivated to work hard and strive to avoid mistakes because they know that their work will be monitored (Mulgan ).…”