“…There is a small body of evidence on the effects of having a key worker (e.g. Beresford, 1995; Glendinning, 1986; Koren and others, 1997; Marcenko and Smith, 1992; Mukherjee and others, 1999; Presler, 1998; Sloper and Turner, 1992; Tait and Dejnega, 2001). Liabo and others (2001), in a review of the evidence, concluded that if families receive a key worker service, their overall quality of life is improved, they have better relationships with services, quicker access to services and benefits and reduced levels of stress; parents had good personal relationships with their key workers; key workers were satisfied with the role and believed that it made a positive difference to children and families and a key worker who works for a service appears to be more able to access necessary resources than someone who is an independent advocate.…”